Customer Service Representative

Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.

Our client is looking for a customer service candidate with at least 1 year of professional business to business experience. A Bachelor's Degree is preferred.

Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.

If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!

• At least 1 year of business-to-business customer service experience.
• Proven ability to manage customer inquiries and resolve service-related issues effectively.
• Experience preparing quotations and supporting order processing activities.
• Comfort using customer service software and business systems in a daily work environment.
• Familiarity with SAP Business One is preferred.
• Strong written and verbal communication skills with the ability to explain information clearly.
• High attention to detail and the ability to manage multiple priorities effectively.