Restaurant Manager

JOB OVERVIEW: Responsible for maintaining a high degree of guest and staff satisfaction while completing day-to-day operation of Cask ‘n Flagon by performing the following duties:

POSITION DESCRIPTION:

· Responsible for leading front of house restaurant operations.

· Ensures the highest quality product reaches our guest and meets specifications.

· Ensures that all productivity and quality standards are maintained.

· Ensures a high standard of service efficiency, sanitation and training.

· Provides leadership that demonstrates skill and awareness to ensure guest satisfaction.

· Responsible for nightly cash outs and closing duties of staff and walk through of venue.

· Accountable for the development, coaching, performance appraisals, and mentoring of staff.

· Ensures accurate completion of staff member schedules in accordance with forecasted business volume.

· Maintains labor controls and assigns duties to staff.

· Accountable for all facets of service, production, and quality controls.

· Engages with guest to ensure guest satisfaction and retention.

· Notifies department head of low inventory and recommends new inventory. Conducts proper ordering.

· Maintains high-level of knowledge regarding the company’s products and happenings.

· Develop and maintains a rapport with regular guests ensuring a level of hospitality that encourages them to return over and over.

· Performs other duties and tasks as assigned or determined by department heads and moves with a sense of urgency.

· Adheres to responsible alcohol service established by company policy.

· Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents.

· Adheres to all company policies and procedures established by Cask ‘n Flagon.

SKILLS/EXPERIENCE:

· Minimum of 2 to 5 years’ experience in a high-volume Food and Beverage environment in a supervisory capacity.

· Good written and verbal communication skills.

· Ability to interact professionally with other departments and outside contacts.

· Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.

· Good judgment and decision-making abilities.