Receptionist

Job Title:Receptionist

Job Summary:

We are currently seeking a responsible and dependable Receptionist to work with our Pretrial Services Department. As a Receptionist, you will be responsible for greeting and providing a pleasant experience to all who enter our Harlem Pretrial Office. The duties and responsibilities of the receptionist will require someone who is empathetic, a great communicator, and extremely organized. They will support our Supervised Release Program participants and staff by ensuring efficient coverage at our front desk and additional duties to contribute to the success of our program.

CASES’ Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements.

Salary: The salary forthe Receptionist position is $45,619 per year.

Shift Hours: The Receptionistposition isfull time from Monday through Friday 9am to 5pm.

Location Address: 4 West 125th Street, 3rd Floor, New York, NY 10027.

Workplace Flexibility:The Receptionist position is an In-person position. Staff roles designated as fully in person are eligible for in- person work place differential pay.

What you will be doing:

• Greet clients and all visitors to the program and ascertain purpose of visit
• Answer and screens incoming calls in a professional manner while aiding and obtaining accurate information
• Monitor the waiting room to ensure the health and safety of clients and staff is maintained
• Provide administrative and clerical support to staff as instructed by Borough Director.
• Open, sort and distribute mail
• Provide triage support and direct assistance to program participants as needed
• May perform data entry for Court Programs into the database as needed, ensuring accuracy, as instructed by the Borough Director.
• Create organizational spreadsheets, charts, or other documents to help ensure efficient coverage across programs.
• Provide culturally competence services in accordance with CASES policies and procedures
• Any other duties as required by supervisory and executive staff
• Perform additional duties as assigned by the Borough Director.

What we are looking for:

• High school diploma or GED/HSE or Associate’s degreewith 2-3 years of work experience.
• Excellent organizational skills and attention to detail
• Excellent verbal and written communication skills
• Respect for confidentiality
• Strong interpersonal skills
• Highly proficient in word processing and spreadsheet applications (MS Word, Excel), experience with PowerPoint
• Must be a self-starter and able to work independently
• Must be able to sit for long

Additional, preferred skills we are looking for but are not required:

• Conflict management and de-escalation skills preferred
• Must be able to sit for extended periods

Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days
• 12 Paid Holidays per year.
• Retirement 403(b) Competitive matching up to 6%.
• Employee Referral Program

Our Values