Job Description
We are looking for a detail-oriented Service Coordinator - Dispatch to join an on-site team in Beloit, Wisconsin, within the application service provider industry. This Long-term Contract position is ideal for someone who enjoys coordinating service requests, communicating with customers, and keeping workflows organized in a fast-paced office setting. The person in this role will help ensure incoming tickets are complete, properly directed, and clearly documented so technical teams can respond efficiently.
Responsibilities:
• Gather essential details from customers by asking thoughtful follow-up questions so service requests are ready for technical review.
• Assign and prioritize incoming tickets based on established procedures, and raise time-sensitive or unclear issues to the appropriate contacts.
• Communicate professionally in writing with customers, vendors, and internal staff to keep requests moving forward.
• Maintain accurate records by documenting request details, updates, classifications, and next steps within the ticketing process.
• Handle multiple service needs at once while supporting timely responses and consistent customer service.
• Safeguard company and client information by following confidentiality expectations in all communications and documentation.
• Collaborate with team members to support efficient dispatch operations and dependable service coordination.
• Complete additional administrative or service-related tasks as needed to support daily operations.• Prior experience in customer service, dispatching, call center support, reception, or administrative coordination is preferred.
• Ability to communicate clearly in English, both verbally and in writing, with strong spelling and grammar skills.
• Comfortable using ticketing, scheduling, dispatch, or customer service software; related system experience is helpful.
• Strong attention to detail with the ability to classify requests accurately and maintain complete documentation.
• Capable of managing competing priorities in a fast-paced, team-oriented office environment.
• Dependable work habits, including punctuality, follow-through, and adherence to established procedures.
• Detail-oriented and courteous when assisting customers and working with internal teams.
