Customer Account Advisor

Basic Function

Assisting the Customer Accounts Department in lease agreement renewal

Reporting

Reports directly to the General Manager (or Customer Accounts Manager with GM direction)

Primary Responsibilities

• The Acquisition and Maintenance of Customers

• Direct immediate contact with customers who have not renewed their Lease agreement(s)

• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments

• Document all customer promises and update customer information in the store computer system

• Perform wheel and tire installations, balance wheels, check for correct fit, rotate tires and repair damaged tires in accordance with proper procedures and as directed by the General Manger

• Other tasks as assigned by management

• Safely operates company vehicle and equipment

• Maintain updated customer information

Position requires

Position routinely requires lifting, loading, and moving merchandise 50-300 pounds Good communication and interpersonal relationship skills Strong telephone etiquette Good organizational skills Neatly groomed appearance Good driving skills

Licensure and Background requirements

Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy