Store Manager
Location: New York, NY
Job Location Type: On-site
About Us
Teapulse is a modern tea atelier blending timeless tradition with contemporary taste and innovation. At Teapulse, we are re-creating the tea experience crafting modern blends that harmonize wellness and creativity, paired with a pastry program further reflecting our cross-cultural DNA. Our vision is to ensure every sip and every bite tells a story of quality, care, and creativity.
Tea, coffee, and pastries Reimagined.
As we continue to expand across North America, we are looking for a passionate and driven Store Manager to lead store operations, develop a high-performing team, deliver an exceptional customer experience, and support the continued growth of the Teapulse brand.
Key Responsibilities
- Own overall store performance, including sales, cost control, and day-to-day operations, and implement company initiatives at the store level.
- Lead and develop the store team through scheduling, training, performance coaching, and team building.
- Manage ordering, inventory, stock counts, and waste control to keep operating costs on target.
- Uphold brand standards for product quality, customer service, cleanliness, and food safety, and resolve customer complaints and on-site incidents.
Qualifications
- High school diploma required; Bachelor’s degree preferred.
- 1–2+ years of supervisory or management experience, preferably in food & beverage, retail, or hospitality, with a working knowledge of inventory, scheduling, and cost control.
- Strong leadership, organizational, and time-management skills, with the ability to motivate a team in a fast-paced environment.
- Bilingual in English and Mandarin Chinese, with the ability to communicate, train, hold meetings, and prepare written reports in both languages.
- Flexible availability, including weekends and holidays.
Compensation & Benefits
- Base salary: $54,000–$80,000/year, commensurate with experience.
- Monthly performance bonus based on KPI achievement (up to $24,000/year).
- Paid Time Off (PTO).
- Paid sick leave.
- Employee perks, including complimentary/discounted Teapulse products.
Join Our Team
This is an exciting opportunity to grow with a fast-scaling brand and lead a store at the heart of the Teapulse experience. If you’re a hands-on leader who loves building great teams and delivering exceptional service, we’d love to hear from you! Join us and help shape the future of our brand across North America.
