Customer Experience Agent

Paraco Gas Corporation is the largest privately held propane marketer in the Northeast. As a local, family-ownedcompany with 50 years of experience in the propane industry, we are proud to be recognized as the 10th largestpropane retailer and 2nd largest independent marketer of propane nationally (LP Gas Magazine Survey 2018). Byputtingcustomersfirstineverythingwedo,ourprofessionalservicesteam,ourextensivefleetandourunparalleledsupplyavailabilityenableParacoGastobeanenergyservicesleader.

Benefits:

At Paraco, we value our employees and offer an exceptional benefits package, including medical, Rx, Vision, and Dental, a 401(k) plan with company match, generous paid time off, company holidays, tuition reimbursement, uniform allocation, propane discounts, and most importantly, opportunities for career advancement. We believe in nurturing talent and providing a platform for our employees to grow and succeed.

Inadditiontothesebenefits,ourCustomerExperience Agentsmayalsobeeligibleforadditionalrewards,whereapplicable, such as performance incentives, commissions, voluntary time off, team events, and professionaldevelopmentopportunities.

OurCustomerExperience Agentsaremore than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable, positive, and engaging customer support to our residential and business clients. As an integral member of the Paraco family, this position is all about providing first-class assistance to current and prospective customers. We believe in building genuine connections with our customers by listening, anticipating needs, and offering innovative solutions to ensure their satisfaction.

We’re looking for someone who will deliver a great customer experience and ensure effective resolution of customers' needs and concerns. For the right candidate, this is a Remote opportunity in NY.

• Handling heavyincomingcallspleasantly and understandinglyfocusedonachievingcustomersatisfaction.
• Usingeffectivelisteningskillstoaddressandresolvecustomerissues.
• Addressingcustomerconcernsinacalm andprofessionalmannerwhileensuringtheirrequests/questions arehandledappropriatelyandinatimelyfashion.
• Analyze incoming calls, offer proactive solutions based on the information provided, and follow up whennecessary.
• Workinginateam-basedenvironmentandengagingproactivelywithbothclientsandemployeesthroughouttheorganization.
• Call Center Metrics used.
• Scheduledworkdaysmayincludeweekendhours.
• Overtimemaybe offereddependingon callvolume

• Highschooldiplomaorgeneraleducation(GED).
• 1+ years of heavy inbound call volume customer service or call center experience
• Abilitytocommunicateclearlyandprofessionally.
• Maintainastrongworkethicanddesiretoexcel.Punctualityanddependabilityareamust.
• Capableofunderstandingdocumentssuchasinstructionalandproceduralmanuals.
• Basiccomputersystems:MicrosoftOffice,10-keycalculators,anddataentryskills.
• Bilingualspeakingproficiencyisaplusbutnotrequired.

Paraco Gas Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age (40 or over), national origin, ancestry, physical or mental disability, military or veteran status, marital status, medical condition, gender (including gender identity, gender expression, sexual orientation, registered domestic status, pregnancy, childbirth and related medical conditions), genetic characteristics, religion or any other classification protected by state or federal law.