Cafe Manager

Major Responsibilities:

1. CustomerService

• Supervise the daily ordering, serving, and clean-up of meals in an accurate and timely manner
• Maintain a meal reservation system in accordance with program rules and regulations and assist in enrolling new program participants
• Consistently interact with all program participants in a courteous and respectful manner to ensure their confidence and trust in the FSE Program and the Agency
• Review all program participant requests and determine the appropriate action
• Handle all program participant complaints promptly
• Report any identified social or health needs to the Food Service Operations Manager
• Respect the confidentiality of program participants
• Maintain a professional demeanor and appearance
• Order supplies as needed, in an accurate and timely manner, in accordance with program guidelines

1. Volunteers

• Oversee and supervise the daily activities of onsite volunteers
• Develop and maintain effective working relationships with all volunteers, and create and maintain a respectful and productive work environment that engages all volunteers in such a way that they remain committed to the program
• Assist in recruiting and identifying potential volunteers

1. Money and Data Management

• Accurately record and account for all donations and monies received onsite and forward them on a daily basis to the LifeBridge Community Services Billing Specialist in accordance with the policy and procedure manual
• Accurately maintain required daily attendance, meal temperature and meal evaluations records and forward them on a weekly basis to the LifeBridge Community Services Billing Specialist

1. Compliance

• Be knowledgeable of and consistently adhere to all policy and procedure guidelines in the Caf Manager's Manual
• Consistently adhere to all federal and state mandated regulations to ensure food safety
• Accept food from the caterer, and assess that the quantity and quality are as ordered
• Take the temperature of the food at the time of delivery and again when the food is served
• On the appropriate form, record the client's reaction to the food and complaints about the food, if any, on a daily basis
• Maintain the cleanliness and upkeep of equipment
• Adhere to all LifeBridge Community Services policies and procedures
• Consistently maintain an honest and respectful working relationship with all MOW staffOther4Compliance

5.Other

• Attend quarterly meetings as required.
• Participate in ongoing job-related training as requested.
• Recommend improvements that impact efficiency and/or cost savings, and implement them as directed. Perform other duties as assigned.

Education and Experience Required:

• Ability to interact with a diverse population, especially with the elderly.

• High School graduate or equivalent
• Clean criminal history.
• Impeccable integrity and possess the ability to use good judgment.
• Consistently reliable, flexible, and posses the ability to work under deadlines.
• Strong organizational skills with the proven ability to consistently maintain attention to detail and accuracy.

• Strong customer service and interpersonal skills, with the ability to supervise volunteers.
• Effective communication skills with the ability to read, write and speak English fluently, bilingual is a plus.
• Present with a neat, clean and professional appearance.
• Experience in food handling, food preparation and food serving, elderly nutrition and/or similar work experience is a plus
• Be able to travel as needed to cover at any Meal Site.