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Insurance Customer Service Rep

Goodwin, Lademan & Associates, Inc.

Allen Park, MI 48101 • $50,000 to $70,000 / yr • 10/6/2026

Job Description

Job Description

You’re the person people trust to keep the details straight, stay calm when things get complicated, and make sure a client’s coverage actually fits their needs. At Goodwin, Lademan & Associates, Inc., you’ll work in a small, multigenerational, family-owned agency with roots dating back to the 1940s and a clear goal of continued growth.

As our Insurance Customer Service Rep, your day will center on commercial accounts, from reviewing upcoming renewals and assisting with new business quotes to preparing endorsements, tracking coverage, and generating Certificates of Insurance. You’ll also help with premium payments and keep account information accurate in the agency management system. It’s work that rewards someone who takes pride in follow-through and understands that the details matter to the client.

The office is in downtown Allen Park, with easy access to several expressways and a strong sense of community. Management keeps its doors open, teammates look out for one another, and work-life boundaries are respected. You’ll also have PTO, paid holidays, health insurance, and a 401(k) plan.

The base salary is $50,000- $70,000, depending on experience. As you build your commercial insurance knowledge, there’s room to take on more complex accounts and grow toward management, operations, or even a future sales role.

If you’re looking for a place where your work and your growth both matter, we’d love to meet you. Apply now!

Responsibilities
  • Review and update the rolling policy renewal report.
  • Assist with new business quotes and endorsements.
  • Track coverage and generate Certificates of Insurance.
  • Facilitate customer premium payments.
  • Maintain accurate account data in agency systems.
  • Support clients with commercial insurance service needs.
Requirements
  • Required insurance license or certification.
  • Strong attention to detail and follow-through.
  • Able to stay composed under pressure.
  • Comfortable working with clients in person, by phone, and electronically.
  • Thorough understanding of coverage types and insured risks.
  • Familiarity with agency management systems is a plus.
Benefits
Paid Time Off (PTO)###Health Insurance###Mon-Fri Schedule###Retirement Plan###Holidays Off###Paid Holidays###401k Plan###Professional Work Environment###Paid Sick Leave###Personal Workspace