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Roles & Responsibilities:
Lead, train, support, and motivate a team of professional alarm installation and service technicians
Oversee scheduling, job assignments, and daily operations for installation and service projects
Oversee management of warehouse and technician vehicle inventory
Coordinate with contractors and authorities
Supervise and schedule fleet maintenance
Conduct staff performance reviews and support technician development
Ensure compliance with safety standards and company service policies
Coordinate on-call technician rotations and provide ongoing support
Analyze department performance and recommend process improvements
Qualifications:
Experience in the alarm industry
Eligible for or able to obtain an Alarm Company Employee (ACE) license (background check required)
Maintain driving record to remain eligible for company auto insurance
Proven management and team leadership skills
Strong organizational skills; able to handle multiple priorities
Intermediate to advanced computer skills (Microsoft Windows, Google Workspace; Excel & Word)
Excellent written and verbal communication skills
Physically able to carry up to 40 pounds and safely use tools and ladders with reasonable accommodation
Experience managing installation/service teams in security or related industries
Familiarity with Sedona Office or similar scheduling software
Experience with warehouse/inventory and fleet management
Ability to analyze department performance data and recommend improvements
Experience coordinating with contractors, AHJs, and obtaining fire alarm permits
Background in conducting safety meetings and quality assurance site visits
Demonstrated ability to foster a culture of learning and continuous improvement
Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities