Reconciliation Unit Supervisor

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

This position is responsible for the daily workflow of the Reconcilement, Regulation E, and Legal Units, including the supervision of employees, ensuring that tasks are completed in a timely and efficient manner and consistent with the needs of the unit and the bank as a whole.

Essential Responsibilities:

• Monitor the efficiency and accuracy of the workflow of the units.
• Review daily and month-end reconcilement reports for accuracy. Report any issues to management.
• Ensure the timely and accurate completion of all legal information requests, subpoenas and Regulation E disputes in accordance with regulatory compliance standards.
• Develop and maintain relationships with various external vendors, including cash delivery channel representatives, various local and state regulatory departments, attorneys, and IOLA boards.
• Collaborate with other supervisors to ensure efficiency and accuracy in work completed by the department.
• Interview and hire new staff, resolve employee issues, provide coaching and disciplinary action when needed and complete evaluations. Schedule and monitor PTO usage/requests.
• Train new and current staff on process changes.
• Work with various departments of the Bank to help ensure efficiency and productivity.
• Take ownership of personal performance, development and continuous improvement. Adapt positively to change and actively support new tools, processes and initiatives.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all applicable laws and regulations, ensure ongoing adherence to pertinent policies and procedures, and meet all job-specific training requirements in a timely fashion.

Ancillary Duties:

As an integral member of the Deposit Operations Department, this position is also responsible for providing assistance wherever necessary to help the Deposit Operations Department and the Bank in achieving their annual goals.

Qualifications

Education, Training and Requirements: An Associate degree or equivalent with an emphasis in accounting, specialized deposit operations education and training, or equivalent experience in a similar regulated industry normally required.

Skills andCompetencies: Proficient reading, writing, grammar and mathematical skills. Above average interpersonal communications and supervisory skills. Knowledge of the technical aspects of the deposit operations functions and knowledge of policies and procedures. Strong computer skills, to include Microsoft Office. Critical thinking, adaptability, pro-active problem solving and ethical decision making under pressure. Conflict resolution, collaboration skills and the ability to foster a positive and productive team environment.

Experience: Three (3) years of experience in Deposit Operations or related position required. Previous supervisory or equivalent leadership experience preferred.