Who Our Client Is:
Our client is a medical device company that provides specialized equipment and support services to hospitals and healthcare systems. They are known for their commitment to quality, regulatory compliance, and strong customer support in clinical environments.
What Our Client Needs:
Our client is looking for a Field Service Engineer to maintain, repair, and service their medical equipment within an assigned Southern California territory. This role provides direct on-site support to hospital customers, manages installations and service operations, and ensures compliance with regulatory requirements while troubleshooting technical issues and delivering real-time support.
What You'll Do:
- Provide direct on-site support to customers within the assigned geography and other territories as needed
- Work primarily in hospital environments, including large academic medical center outpatient settings
- Manage instrument installations in partnership with Clinical Services, Territory Managers, and customers
- Manage service operations to meet or exceed established KPIs, including oversight of third-party service providers
- Perform scheduled preventive maintenance, hardware and software upgrades, and basic unscheduled repairs on company systems
- Troubleshoot technical issues and collaborate with fellow engineers on complex problems
- Complete required documentation accurately and in a timely manner in accordance with SOPs
- Ensure compliance with applicable regulatory requirements, healthcare compliance guidelines, and company policies
- Investigate and resolve field complaints, provide real-time telephone support, and coordinate service and repair visits with customers
What You'll Need:
- Bachelor's degree preferred in Medical Technology, Biomedical Engineering, or a related field; technical certifications also considered
- Minimum of two years of experience maintaining equipment, preferably in the medical device industry
- Familiarity with Quality Systems and ISO regulations, including cGMP and ISO standards
- Proficiency with Microsoft Office applications; experience with NetSuite, Master Control, or similar database systems preferred
- Strong written and verbal communication skills with the ability to convey technical information effectively
- Strong analytical and technical aptitude with demonstrated troubleshooting capabilities
- Ability to manage multiple priorities, adapt to urgent situations, and work independently
- Ability to build strong working relationships across internal and external stakeholders and work effectively within cross-functional teams
- Valid Driver's License and ability to travel up to 70%, some overnight
What They Offer:
- Competitive salary and benefits package
- Opportunities for professional development and career growth
- Collaborative and innovative work environment
- Remote position covering the Southern California territory (preferred location in LA, San Diego, or Las Vegas areas)
