Bottom line:
We’re looking for a Support Engineer who thrives on solving complex technical problems and delivering a great customer experience. This role is the escalation point for our service deskwhen frontline engineers hit a wall, you step in, resolve the issue, and make sure the customer feels taken care of.
What you’ll do:
- Act as the primary escalation point for the Service Desk team.
- Troubleshoot and resolve complex technical issues across desktops, servers, and networks.
- Manage Microsoft 365 environments, including Exchange, Teams, SharePoint, OneDrive, and security configurations.
- Provide clear communication with customers, ensuring technical issues are resolved with professionalism and empathy.
- Document fixes, processes, and knowledge articles to strengthen the service desk team.
- Collaborate with peers and leadership to continuously improve service delivery.
What you bring:
- Strong technical background in Microsoft Windows environments and the Microsoft 365 stack (Exchange Online, Teams, OneDrive, SharePoint, Intune, Azure AD).
- Hands-on experience with Active Directory, Group Policy, and general networking (firewall, DNS, DHCP).
- Excellent people skillscalm under pressure, patient with end users, and confident guiding junior team members.
- Strong troubleshooting methodology and ability to resolve issues independently.
- Prior MSP or IT service desk experience strongly preferred.
Why join us:
- Be part of an award-winning Managed IT Provider with over 12 years in business.
- Work in a culture that values teamwork, accountability, and creating a “WOW” experience for customers.
- Opportunities to grow your career in advanced security, cloud, and compliance services.
- Competitive pay, benefits, and ongoing training.
NSN Management is a Tulsa-based managed IT services provider now in our 12th year. We built our business on doing IT the right way a standardized, build-it-once-use-it-everywhere approach that means less firefighting and more consistent, reliable service for the businesses we support. Our work has earned national recognition in the MSP community, including Datto MSP of the Year honors. We’re a small, close-knit team where your work is visible, your ideas are heard, and what you do makes a real difference for our clients.
