HVAC Customer Service Representative

HVAC Customer Service Representative

Collin Air Conditioning is family-owned and operated and customer service oriented. For 44 years, we've provided effective comfort solutions for thousands of home and business owners across Plano, Texas, and surrounding areas. We focus on three simple fundamentals: Quality, Honesty, and Integrity. We have confidence in our standards of job performance.

We are looking for a Customer Service Representative with HVAC, plumbing, construction, or other home-services industry experience to join our team. This is a great opportunity for someone who understands the pace and customer expectations of a service-based trade business.

Why Join Our Team?

• Medical insurance
• 2 weeks PTO
• 5 paid holidays
• Employee appreciation events
• Clear pathways to advancement
• Paid training

Pay: $24.00 – 30.00 hourly, depending on experience

Hours: Monday through Friday, 8:00 AM–5:00 PM. Some Saturdays may be required during the busy season.

What We're Looking For:

• Experience in HVAC, plumbing, construction, electrical or another closely related home-services or trade industry
• Customer service, office, dispatch, scheduling, or administrative experience within a service/trades environment
• Comfortable handling a multi-line phone system and managing multiple priorities
• Strong customer service and communication skills
• Professional and confident phone presence
• Strong data entry and computer skills
• Excellent verbal and written communication
• Highly organized with strong attention to detail
• Able to work independently and stay productive in a fast-paced environment
• Strong problem-solving and decision-making skills
• Quick learner who can adapt to new systems and processes
• Self-motivated, dependable, and team-oriented

If you're an organized, customer-focused professional who enjoys helping people and can thrive in a fast-paced environment, we'd love to hear from you. Apply today to join the Collin Air Conditioning team!

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.