Group Fitness Instructor

Roles:You are a vital key to the happiness of our members in the experience you provide through your classes. You elevate the personal betterment of our members that you work with on a daily basis. You enrich the lives of those you come into contact with, whether taking your class or not when inside the walls of IBFit. You lead the charge within the Service Standards that IBFit has placed upon servicing our members.

Responsibilities:

• Retention of existing clients through delivering amazing training session experience
• Keeping all clients safe, entertained, and providing value to each at every hour
• Cultivate a fun, community atmosphere within the business
• Punching in and out in a timely manner
• Promotion of all internal offers and internal events held by the business by announcing with the intention of cultivating excitement before sessions.
• Keeping a spotless facility (training floor, common areas & bathrooms).
• Being present in your classes and managing distractions.
• Answer member questions before/after the classes (support other coaches)
• Embodying the IBFit Service Standards and executing them to the highest degree

Requirements:

Must be positive and high energy. Must not be selfish or self-centered. Must be a professional and a team player. Must understand that this is a business and in order to help people and provide for all employees, it must be profitable. Must attend IBFIT meetings and scheduled Coach Huddles/check ins with members. Must LOVE appreciating members and giving them an amazing experience to retain them and keep them coming back. Must give EXCEPTIONAL service every time. Must learn members' names and greet them emphatically. Must provide value and encouragement to each individual that participates in class that day. Must provide proper modifications for certain members in the classes each day. Understanding that the reason it is called work is that the position requires WORK, ensuring you are delivering value. Must be organized, and well documented. Must be pro-team, pro-IBFit, professional, prompt, positive, passionate, dedicated, and driven.

Results:

• Members become raving fans of your classes. 1 referral a month
• Workouts are set up prior to members coming in and reset between classes.
• The studio is spotless for the next class and after last class of the day.
• The average class size stays above 10 people
• Announcements are made before & after class for any internal promotions.
• People sign up for promotions because the trainer is genuinely excited about them.
• Each member is greeted and said goodbye emphatically every time.