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At Lupoli Insurance LLC, we believe that insurance is about more than just policiesit is about looking after our neighbors here in Branford. We have spent years building a reputation based on trust, transparency, and a genuine desire to help our community sleep a little easier at night. As a member of our team, you are not just a Customer Service Representative; you are the friendly voice our clients rely on when they need guidance, reassurance, or a quick solution to a problem. We offer a bright, collaborative office environment where your unique perspective is valued and your hard work is noticed every single day. We are looking for someone who finds genuine joy in helping others and wants to be part of a team that treats each other like family. If you enjoy solving problems, building lasting relationships, and working in a supportive atmosphere, you will feel right at home with us. We invite you to bring your expertise to a firm that puts people first, and we cannot wait to see how you will help our clients and our agency flourish.
Manage daily service inquiries regarding policy changes, billing questions, and coverage updates.
Review existing client accounts to ensure coverage remains appropriate and suggest adjustments when life circumstances change.
Process endorsement requests and facilitate the renewal process with care and accuracy.
Work closely with our carriers to resolve underwriting issues and secure information for our clients.
Document all client interactions clearly so that anyone on the team can pick up where you left off.
Assist with incoming claims reporting, helping clients feel supported during stressful situations.
Active Property Casualty Insurance License in Connecticut.
Three or more years of experience in an insurance agency setting.
Proficiency in Applied Epic or similar agency management systems.
Strong comfort level with MS Office Suite and cloud-based document management.
Clear, empathetic communication skills, both over the phone and via email.
High attention to detail when managing policy documentation and renewals.
Ability to commute to our Branford office daily.