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Concierge Manager
E2 is a home concierge service and residential construction firm in Central Florida,
specializing in luxury modern, custom, and forward-thinking building practices. The E2
family of companies provide a wide array of high-end services including home concierge
services, remodeling, custom home building, and green building.
We are looking for an independent, dynamic and customer service-oriented individual
that likes to be challenged and enjoys working with a team.
As a Concierge Manager, you will be responsible for coordinating all contracted home
maintenance services for a large group of Concierge clients in a highly-professional and
exceptional manner. You will be independently responsible for representing the E2
brand, establishing client trust and rapport, and ensuring that all services are executed
to the E2 standard.
Job Responsibilities:
Develop high-trust relationships with Concierge clients and vendors.
Visit client homes and properties frequently to stay in front of emerging issues.
Assist in troubleshooting repairs, providing triage, or making simple adjustments as
needed.
Coordinate and clearly communicate all client contracted services and any other
service-oriented requests.
Provide clear, accurate, and timely follow-up regarding all scheduled tasks.
Manage, supervise, and support day-to-day vendor activity for Concierge clients.
Maintain a safe working environment for E2, our vendors, and our clients.
Follow up after service visits to ensure full satisfaction of our clients.
Accountability for vendor bids, orders and invoices.
Candidate Profile
Professional demeanor and well-honed interpersonal skills
Excellent organizational, problem solving, and decision making skills
Ability to work independently and follow through on all assignments with exceptional
attention to detail
Ownership mindset with infallible dependability
Understanding residential construction trades and home building in general
Ability to explain observed conditions to client in a consultative and reassuring
manner
Experience working in a fast-paced, results-oriented environment with a direct
communication style
Proficiency in Microsoft Office, Adobe Acrobat, Google Business, and Airtable
applications are strongly preferred, with the flexibility to innovate with new
technologies as they arise
Salary and Benefits:
Competitive Salary, commensurate with experience, Paid Vacation and Holidays, 401k
Retirement Plan with matching, Employee Benefits: Medical, Life, and Long-Term
Disability, with access to group Dental, Vision, Company Cell Phone and/or Tablet
Resumes with a concise and tailored cover letter and salary history are preferred.
E2 is a Drug, alcohol, and smoke free workplace. Clean background check, insurable
driving history, and valid driver’s license are required.
Job Type: Full-time
Required experience: Account Management or Customer Service Management: 4+
years
Required education: Bachelor’s Degree