Front Office Manager

Company Description ACL Hearing, LLC is a hearing care provider dedicated to improving patients’ quality of life through personalized hearing solutions. The practice serves the Baton Rouge, LA community with professional hearing evaluations, hearing aid fittings, and ongoing patient support. ACL Hearing focuses on creating a welcoming environment where patients feel heard, informed, and supported throughout their care journey. Team members collaborate closely to deliver attentive service and clear communication at every visit.

Role Description The Front Office Administrator is a full-time, on-site role based in Baton Rouge, LA. This position is responsible for greeting patients, managing check-in and check-out processes, and ensuring a professional, friendly front office environment. Day-to-day tasks include answering phones, responding to inquiries, scheduling and confirming appointments, maintaining patient records, processing payments, and insurance billing. The Front Office Administrator coordinates daily schedules for providers, prepares necessary paperwork, and supports administrative workflows to keep the clinic running smoothly. This role collaborates with clinical staff, handles basic office correspondence, and ensures that all front office procedures follow company policies and privacy regulations.

Qualifications

• Candidates should possess strong front office and receptionist duties skills, including greeting visitors, handling phone calls, and managing check-in/check-out processes.
• Candidates should possess appointment scheduling skills, including booking, confirming, and updating patient appointments in scheduling systems.
• Candidates should possess customer service skills, with the ability to communicate clearly, handle inquiries, and resolve concerns professionally.
• Candidates should possess administrative assistance skills, such as organizing files, maintaining records, and supporting office workflows.
• Strong attention to detail and accuracy in data entry and documentation.
• Proficiency with basic office software (e.g., email, scheduling tools, electronic records) and ability to learn new systems.
• Excellent verbal and written communication skills and a professional, patient-centered demeanor.
• High school diploma or equivalent required; prior experience in a medical or hearing care office is preferred.