Infrastructure Engineer
Location: Clarion, IA, 50525
Duration: 12 Months on W2 Contract
First Shift Position- 7/8am flex start
Job Description:
- Metatarsals are required on the first day
- Visa sponsorship is not available, now or in the near future, for this position.
- Office area is climate controlled and shop floor is not. 60%shop floor and 40% desk work.
- Can be asked to assist with using a lift and be off the ground 15-20 feet. This is not a requirement that needs to be met if someone is unable to assist.
Job Duties:
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
- Travel between two locations to provide onsite IT support. Will need their own vehicle and a valid driver license for this.
Job Requirements:
- Knowledge of computing and networking concepts and fundamentals- Windows operating systems.
- Customer Service skills
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered
- Familiarity with AI tools such as Microsoft Copilot, ChatGPT, or similar technologies preferred.
- Exposure to scripting, automation, or programming concepts (PowerShell, VB/VBA, Python, etc.) preferred.
