Provider Network - Call Center Representative - Onsight Position

MMC Group is currently seeking a Provider Network Call Center Representative to join our team in Austin, TX. This position provides professional, timely, and unbiased assistance to Medicaid providers and clients. The representative will handle a high volume of inbound calls and assist callers with questions regarding eligibility, medical claims status, and other Medicaid/program-related questions.

• Pay: $20.00hr
• Training Schedule: Mon-Fri- 8am-530pm

REQUIRED QUALIFICATIONS

• At least 6 months of high-volume inbound contact center experience within the last 12 months is required.
• Must be a local candidate in the Austin, TX area.
• Must be willing and able to work onsite/in office.
• Must be available to work any 8-hour shift between 7:00 AM and 7:00 PM.
• Must understand that schedule change requests cannot be accommodated during the first 90 days.
• Strong verbal and written communication skills.
• Excellent customer service and professional telephone skills.
• Ability to handle a high volume of inbound calls.
• Ability to multitask while maintaining accuracy and professionalism.

RESPONSIBILITIES

• Provide professional and unbiased assistance to Medicaid providers and clients.
• Respond to inbound questions regarding:
• • Medicaid eligibility
  • Medical claims status
  • Program-related questions
  • General account and service inquiries
• Handle a high volume of inbound calls while maintaining a professional and customer-focused approach.

SCHEDULE REQUIREMENTS

Candidates must be available to work any 8-hour shift between 7:00 AM and 7:00 PM.

Throughout the past 25 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.