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Outbound Caller Specialist

Super Service Today

Danvers, MA 01923 • 10/6/2026

Job Description

Job Description

About the Role

We’re looking for amotivated Inside Sales / Outbound Callerwho knows how to turn conversations into opportunities and opportunities intobooked appointmentsfor our plumbing, HVAC, and drain services.

This is ahigh-volume, results-driven rolefor someone who thrives on the phone, connects naturally with customers, creates urgency, and is motivated by results.

Key Responsibilities

  • Make consistent outbound calls to new leads, past customers, and unsold estimates
  • Follow up with customers to generate new service opportunities
  • Book appointments for plumbing, HVAC, and drain services
  • Re-engage past customers and encourage repeat business
  • Educate customers on available services and identify their needs
  • Handle objections confidently and close for the appointment
  • Accurately document customer interactions and follow-ups in the system
  • Meet or exceed daily and weekly call and booking goals

Requirements

  • Previous outbound sales, inside sales, or call center experience
  • HVAC, plumbing, drain, or home services experience is a plus
  • Strong communication, persuasion, and customer service skills
  • Comfortable making high-volume calls and handling rejection
  • Self-motivated, organized, dependable, and results-driven
  • Able to work in a fast-paced team environment

What We Offer

  • Competitive base pay + performance-based incentives
  • Consistent lead flow
  • Growth and advancement opportunities
  • Fast-paced, team-oriented work environment
  • Opportunity to build a long-term career with a growing company

If you’re energetic, dependable, and motivated by results, we want to hear from you! Apply today and become part of a team where your performance directly contributes to our growth.