We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Compensation:$45,000 - $55,000 yearly
Responsibilities:- Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
- Create records of customer interactions and follow up to ensure all questions have been answered
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
- Find patterns in customer complaints and bring them to the team for improvement
Qualifications:- High school graduate, G.E.D. recipient, or equivalent
- Previous work in a customer-facing position
- Excellent active listening, interpersonal, and communication skills
About CompanyWe are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having afun, energetic environment that is an enjoyable place to work. Our team works hardto reach our goalstogether as a teamand has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, andhave a desire to win and achieve results, please consider joining our team.
About Our Agency:
- Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
- Our office is located in Suwanee.
- We have over 25 years of combined insurance experience in our office.
- Additional languages spoken: Spanish.
If you want a career, not a job, then we encourage you to apply.
