SNELLING is currently recruiting for a Customer Service Representative for a growing Tyler-area employer. We are seeking dependable, professional individuals with strong communication skills and a customer-focused mindset.
The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can effectively assist customers through phone, email, and online communication channels. Pay rate is $17.00/hr. Some Saturday's required in busy season. (January – June)
Key Responsibilities
- Provide exceptional customer service via phone, email, and live chat.
- Enter customer orders accurately and efficiently.
- Process payments and maintain accurate customer records.
- Research customer accounts, order history, and product information across multiple systems.
- Resolve customer questions, concerns, and order-related issues professionally and courteously.
- Document customer interactions and update account information as needed.
- Assist walk-in customers when necessary.
- Work collaboratively with team members to ensure a positive customer experience.
- Adapt to changing priorities and seasonal business demands.
Qualifications
Required
- Strong communication and interpersonal skills
- Comfortable speaking with customers by phone throughout the day
- Proficient computer skills and the ability to navigate multiple software systems
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Professional demeanor, reliability, and strong work ethic
Preferred
- Previous customer service, call center, retail, administrative, or office experience
- Experience with order entry, payment processing, or customer account management
- Experience working in a high-volume customer service environment
- Ability to navigate multiple computer systems simultaneously
SNELLING is a contingency recruiting firm, placing candidates in flexible (temp and temp-to-hire) and direct hire positions for over 60 years. All inquiries are strictly confidential, and all search fees are paid by our clients. Contact us TODAY with confidence!
