Call Center Associate

Job Title: Call Center Associate

Location: Oklahoma City, OK

Industry: Mortgage Services / Financial Services

Pay: $17.50 - $18.50/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a well-established organization in the mortgage and financial services industry that is seeking customer-focused professionals to join its growing customer support team. This is an excellent opportunity for individuals who enjoy helping customers, solving problems, and working in a fast-paced environment.

Job Description:

The Call Center Associate is responsible for assisting customers with a variety of account-related inquiries while delivering a positive and professional experience. This role involves handling a high volume of inbound and outbound calls, researching customer concerns, providing accurate information, and ensuring all interactions are documented appropriately.

Key Responsibilities:

• Handle incoming and outgoing customer calls regarding account questions and service requests.
• Assist with payment inquiries, account updates, document requests, escrow-related questions, and other mortgage servicing matters.
• Research customer concerns and provide timely, accurate resolutions.
• Deliver exceptional customer service with professionalism, empathy, and patience.
• Maintain detailed records of customer interactions and account activity.
• Escalate complex issues to the appropriate departments for further review.
• Meet established quality, productivity, and customer service expectations.
• Utilize multiple systems and resources to efficiently support customer needs.

Qualifications:

• High school diploma or GED required.
• Minimum of 1 year of customer service experience, preferably in a call center, contact center, or other fast-paced environment.
• Strong communication and interpersonal skills.
• Effective problem-solving and conflict-resolution abilities.
• Strong attention to detail and organizational skills.
• Comfortable navigating multiple computer systems and applications.

Additional Details:

• Full-time opportunity.
• Fast-paced, team-oriented work environment.
• Comprehensive training provided.
• Opportunity to build experience within the mortgage and financial services industry.

Perks:

• Competitive hourly pay.
• Medical, dental, vision, and 401(k) benefits.
• Professional development and growth opportunities.
• Supportive team culture.
• Stable schedule with consistent hours.
• Opportunity to gain valuable industry experience.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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