RV Service Advisor – Full-Time
We are an established RV dealership seeking an experienced and motivated RV Service Advisor to join our team. We are looking for a dependable team player who takes pride in providing excellent customer service and is interested in building a long-term career with our company.
The ideal candidate will have experience in the RV service industry, strong communication and organizational skills, and a proven ability to build customer relationships while driving service department production.
If you have a track record of strong service sales, productivity, and customer satisfaction, we would like to hear from you.
Responsibilities
- Meet with customers to identify RV service and repair needs by listening to concerns, asking appropriate questions, reviewing maintenance history, and coordinating inspections when necessary.
- Schedule service appointments and communicate clearly with customers throughout the repair process.
- Verify warranty and service coverage and explain applicable provisions, limitations, and exclusions to customers.
- Prepare accurate repair orders (ROs), including customer concerns, reported symptoms, requested services, and required repairs.
- Obtain necessary customer approvals and signatures and accurately enter repair orders into the service management system.
- Prepare and explain repair estimates, expected completion timelines, and recommended services.
- Maintain consistent communication with customers regarding repair status, additional findings, approvals, and completion dates.
- Work closely with technicians, parts personnel, warranty staff, and management to help ensure an efficient service process.
- Identify opportunities to recommend appropriate maintenance and additional services that benefit the customer and their RV.
- Maintain accurate customer records and documentation.
- Help build long-term customer relationships by providing professional, knowledgeable, and responsive service.
Qualifications
- Previous RV service industry experience strongly preferred.
- Service Advisor or related customer-facing service experience preferred.
- Strong customer service and communication skills.
- Proven ability to manage multiple repair orders and priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work effectively as part of a team.
- Professional attitude and commitment to customer satisfaction.
- Service sales and production experience is highly desirable.
Schedule & Compensation
This is a full-time position, Monday through Friday, with approximately one Saturday per month.
Compensation includes a base salary plus commission based on production, providing an opportunity to increase earnings based on performance.
Benefits
- Health insurance employer contributes 50% of the employee premium
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- Employee discount
- Retirement plan
- 3% SIMPLE IRA employer match after two years of full-time employment
We are looking for someone who wants more than just a job we want a Service Advisor who is interested in becoming a long-term member of our team and helping us continue to provide an excellent service experience for our customers.
Job Type: Full-time
