Associate Account Advisor (Irving, TX)

Fotona is one of the world’s fastest-growing leaders in aesthetic, medical, and dental laser innovation. With 50+ years of engineering excellence and more than 30,000 systems installed globally, we’re known for breakthrough results, unmatched reliability, and unwavering customer commitment.

Our legacy is strong, our technology is exceptional and we’re just getting started.

Fotonais seekingAssociate AccountAdvisorto join our team based at our US headquarters in Irving, Texas. This newly created role will be a key team player in the Service Department leading the extended warranty, service agreement, and periodic maintenance sales initiatives, while also driving revenue throughtrainingsand equipment-related product sales including handpieces, scanners, and accessories.This role will also provide support for our customers around the US.

In this role,you'llbe the key driver in boosting sales across both service and product offerings for our high-end medical equipment.You'llconnect with a large portfolio of existing customers weekly, while also actively engaging new prospects through outreach, lead follow-up, and qualification efforts. This involves monitoring of contracts,maintaininga call log, and detailed documentation to share best practices with the larger customer service team. Beyond sales,you'llbe trained to diagnose basic laser system issues and will provide essential support during our transition to a new ERP system, ensuringaccuratecontract data entry.

This person will succeed in the rolebyemploying a strong combination of exceptional customercommunication, team collaboration, technical aptitude, and dedication.

Key Responsibilities:

Revenue Generation & Account Management

• Drive Revenue Growth:Accelerate sales across a comprehensive portfolio, including extended warranties, service agreements, periodic maintenance, specialized training, and equipment-related products (Laserhandpieces, scanners, and accessories).

• Proactive Account Retention:Monitoractive contracts to strategically engage existing customersregardingrenewals, upgrades, and complementary offerings.

• High-Volume Outreach:Maintaina consistent pipeline by managing 150 to 250 outbound touchpoints per week with existing customers, meticulously documenting interactions tooptimizeaccount management.

• New Business Development:Conduct high-volume cold outreach to dental practices, medical practices, and med spas to identify and capture new business opportunities.

Lead Management & Sales Strategy

• Lead Qualification:Execute prompt and effective follow-up on all incoming leads, qualifying prospects to maximize conversion rates.

• Consultative Selling:Identifykey decision-makers, map internal buying processes, and assess prospects' unique business needs to recommend tailoredFotonasolutions.

• Market Expansion:Actively source new business opportunities through targeted prospecting, inbound lead management, virtual presentations, and strategic networking.

Leadership & Continuous Improvement

• Team Mentorship:Lead and mentor junior representatives within the department, fostering a collaborative, high-performance culture and supporting professional development.

• Performance Analysis:Analyze successful outcomes and setbacks toestablishbest practices, refine sales strategies, and drive continuous improvement.

• Brand Ambassadorship:RepresentFotona,LLC with the highest level of professionalism, communication, and organization to build long-term trust and loyalty across a growing customer base.

• Technical Troubleshooting:Perform core technical support functions, including diagnosing and resolving basic laser system issues (comprehensive training provided).

• System Integration Support:Assistin the organization’s transition to a new ERP system, ensuring theaccurateentry and migration of critical contract data.

• Product Expertise:Commit to continuous learning and professional development tomaintainexpert-levelknowledge ofFotonaLLC’s evolving product suite and service offerings.

Skills and Abilities:

• BE MOTIVATED: You demonstrate a proactive approach, and an ability to work well with little direct supervision achieving and exceeding sales targets.
• BE COMMUNICATIVE: You are an active listener and a clear and articulate speaker who has the ability to interact effectively with doctors, their staff, and technical personnel.
• BE CURIOUS: You have an aptitude with technology and electronics, curiosity about new products and approaches, and a get-to-know-how-it-works attitude with strong problem-solving skills and a knack for troubleshooting.
• BE ORGANIZED: You're good at planning your work, staying organized, and prioritizing tasks to meet deadlines. You get a lot done without wasting time or resources.
• DEMONSTRATE FOLLOW THROUGH: You're determined and don't give up easily, even when faced with challenges. You prioritize keeping your promises and commitments.
• BE ENTHUSIASTIC: You exhibit passion and excitement over the work and have an infectious can-do attitude.
• BE A LEADER AND TEAM PLAYER: You reach out to peers and cooperate with supervisors to establish a collaborative working environment that shares best practices.
• SET HIGH STANDARDS: You have a track record of working hard, creating and executing on continuous improvement opportunities, and you demonstrate how to do the right thing, even when it’s difficult.

Requirements:

• 2+ years of experience in sales, customer service, or a related field preferred; high-potential recent graduates withstrong communicationskills and a demonstrated interest in sales will also be considered.
• Proven ability, or strong demonstrated aptitude, to drive revenue growth through selling service agreements, warranties, maintenance programs, or related product offerings.
• Experience with lead generation, qualification, and high-volume outreach including cold calling.
• Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day; ability to work at a computer and sit for extended periods.
• Ability to commute to and work from our Irving, Texas headquarters, Monday-Friday, 8am-5pm CT
• Bachelor’s Degreerequired.

Compensation:

• Base salary, plus highly competitive commissions.
• Comprehensive benefits package including Medical, Dental, FSA/HSA/HRA Options, Vision, Life, AD&D, LTD, STD, and 401(k) with company match.
• Opportunity to develop and grow a careerwithin a fast-growing and industry-leading company.

*Fotona is proud to be an equal-opportunity employer.
*We celebrate diversity and are committed to fostering an inclusive environment for all employees.

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