Intensive Support Professional

Location: Burlington, IA

Job Type: Full-time

Reports To: Intensive Residential Service Supervisor

As an Intensive Support Professional (ISP) in our Intensive Residential Service Home (IRSH) program, you will play a vital role in supporting adults living with severe mental illness and co-occurring conditions. Working in one of the highest levels of community-based care, you will provide person-centered, trauma-informed, and recovery-focused direct support to help clients build daily living skills, regulate emotions, manage crisis situations, and work toward greater independence.

If you are compassionate, resilient, and passionate about mental health recovery, we encourage you to apply!

• Direct Care & Skill-Building: Assist clients with daily living skills, emotional regulation, medication administration, and household chores in a clean, safe residential environment.
• Crisis Intervention & De-escalation: Use trauma-informed techniques, non-aversive behavior strategies, and motivational interviewing to support clients during mental health crises and emotional distress.
• Supervision & Safety: Maintain awake, alert, and proactive supervision in line with IRSH safety protocols and individual crisis plans.
• Community Integration & Transport: Support clients on community outings, errands, and medical appointments, providing safe transportation as needed.
• Documentation & Compliance: Complete accurate service logs, incident reports, and goal-tracking notes in compliance with HIPAA and state regulations.
• Team Collaboration: Maintain open communication with supervisors, interdisciplinary teams, and external healthcare providers to ensure seamless client care.

• Specialized Training: Comprehensive, paid training in trauma-informed care, de-escalation, and mental health recovery.
• Meaningful Impact: Help individuals with severe mental illness rebuild independence and achieve long-term recovery goals.
• Professional Growth: Gain high-level experience in intensive residential healthcare and community mental health services.

• Education: High school diploma or GED equivalent required (associate or bachelor’s degree in social work, psychology, or related field preferred).
• Experience: 1 year prior experience working in mental health, residential care, or crisis intervention is required.
• Driver’s License & Transport: Valid driver’s license, reliable vehicle, and valid auto insurance required for client transportation.
• Tech Skills: Basic computer literacy (Microsoft Office 365, electronic documentation/EHR systems).
• Certifications & Training: Willingness to complete specialized mental health, medication administration, and trauma-informed care trainings upon hire.
• Shift Availability: Ability to remain awake and alert during shifts, with flexibility for weekends, holidays, or schedule adjustments based on program needs.