Job description
We are seeking a Customer Service Representative to join our team!You will be responsible forhelpingcustomers by providing product and service information and resolvingtechnical issues.
Responsibilities:
- Handle customer inquiries and questions
- Provideinformation about the process and what to expect
- Guide clients through what to do next, rental assistance if applicable
- Document and updatecustomer records based oninteractions
- Update insurance companies and document all communication on files
- Develop and maintain a knowledgebase of the evolving services
- Be able to adapt to situations that aren't common
- Checking and photograph vehicles
- Assist tow truck drivers with proprty document for pick up
Qualifications:
- Previous experience in customer service, sales, or collision industry
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Ability to express empahthy to clients
- Excellent written and verbal communication skills
