Licensed Insurance Customer Service Rep

At Amy Rossi & Associates, we believe that insurance is more than just paperworkit is about providing peace of mind to our neighbors here in Orlando. Our office is a place where every voice is heard, and we genuinely value the unique contributions each member of our staff brings to the table. We are looking for a Licensed Insurance Customer Service Rep who treats every client like a member of the family. If you enjoy building relationships, solving puzzles, and helping people feel truly protected, you will fit right in here. We have built our reputation on kindness, accessibility, and expertise, and we are searching for someone who shares these values. You will spend your days ensuring our clients feel supported and well-informed, acting as a steady hand for them during their most important moments. We are a growing team that prioritizes a healthy balance between professional excellence and a friendly, supportive workplace atmosphere. We cannot wait to welcome someone who is as passionate about service as we are.

• Address client inquiries regarding their current policies with clarity and helpfulness.
• Contact Customers at renewal and review policies and Cross Sell other lines.
• Process policy endorsements, renewals, and billing questions promptly.
• Review customer portfolios to identify potential gaps in coverage and suggest necessary adjustments.
• Document all client interactions accurately within our internal database.
• Support the wider sales team by asking for referrals and selling and writing policies.
• Foster a positive experience for every client who reaches out to our office.

• Active Florida 2-20 , 2044 or 4-40 insurance license.
• Sales experience is a plus but you MUST be sales minded.
• You will be required to upsell and cross sell to individual insurance needs.
• Strong command of agency management software and Microsoft Office suite.
• Clear and patient communication style, both spoken and written.
• Ability to solve problems independently while maintaining a calm demeanor.
• Understanding of various insurance policy types and coverage options.

• Flexible Schedule
• Career Growth Opportunities
• Hands on Training
• Mon-Fri Schedule
• Health Insurance
• Paid Time Off (PTO)
• Retirement Plan
• Tuition Reimbursement
• Company Get Togethers
• Team building activities
• Free Coffee