Benefits:- Health insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
We are seeking an experienced, motivated, and customer-focused
Spa Manager to lead our spa team and oversee daily operations. The ideal candidate is a confident leader who is passionate about wellness, exceptional guest experiences, and developing a high-performing team.
Responsibilities- Oversee the day-to-day operations of the spa, ensuring smooth and efficient service.
- Lead, coach, schedule, and support spa staff, including estheticians, massage therapists, and front-desk team members.
- Deliver an exceptional guest experience from booking through checkout.
- Monitor sales, memberships, retail performance, and other key business metrics.
- Manage inventory, ordering, supplies, and vendor relationships.
- Maintain high standards for cleanliness, safety, sanitation, and professionalism.
- Handle guest questions, concerns, and service recovery with professionalism.
- Assist with hiring, onboarding, training, and performance management.
- Create and implement strategies to increase bookings, revenue, retention, and retail sales.
- Ensure compliance with company policies and applicable health and safety regulations.
- Support marketing promotions, events, memberships, and client retention initiatives.
- Maintain a positive, professional, and team-oriented work environment.
Qualifications- Previous management or supervisory experience in a spa, salon, wellness, hospitality, or related environment.
- Strong leadership, communication, organization, and customer-service skills.
- Ability to motivate and develop a team.
- Strong business and sales awareness.
- Comfortable working in a fast-paced, customer-focused environment.
- Proficiency with scheduling, POS, and basic computer systems.
- Professional appearance and a passion for wellness and hospitality.
- Relevant state licenses or certifications are a plus.
