General Manager - Destination Hospitality

JOB DESCRIPTION – GENERAL MANAGER

ABOUT DESTINATION HOSPITALITY

Destination Hospitality exists to create best-in-class hospitality experiences in destination resort markets. We believe hospitality is more than serviceit is an art form rooted in genuine human connection, obsessive attention to detail, and a deep sense of place.

By thoughtfully curating food, drink, design, and service, we strive to ensure every guest leaves feeling welcomed, fulfilled, and genuinely better than before they arrived. Our culture is built on excellence in craft, unwavering hospitality, authenticity and integrity, community, empowerment and growth, and a shared sense of humor.

Every role at Destination Hospitality plays a critical part in shaping unforgettable moments. We don’t just hire employeeswe cultivate memory-makers, connection creators, and hospitality professionals who are passionate about elevating the guest experience and growing together as a team.

POSITION SUMMARY

The General Manager is the business owner on siteresponsible for guest experience, people development, operational excellence, and financial performance. This leader sets standards, coaches from the floor, and ensures the restaurant operates with heart, discipline, and accountability.

CORE RESPONSIBILITIES

Guest Experience & Service Excellence

• Lead from the floor; create warm welcomes, attentive table touches, and memorable farewells.
• Resolve guest concerns with empathy and urgency; capture preferences in OpenTable to personalize returns.

People, Culture & Training

• Recruit, onboard, schedule, and develop FOH/BOH leaders with clear goals and feedback.
• Model DH values; maintain a respectful, inclusive workplace with consistent standards and accountability.

Operations & Compliance

• Ensure cleanliness, safety, and facility standards; maintain accurate menus and daily communications.
• Uphold policy compliance and regulatory requirements (alcohol service, food safety, labor).

Financial & Business Acumen

• Own P&L levers (sales, labor, COGS); forecast, schedule, and manage inventory to plan.
• Use POS and reporting tools to monitor KPI performance and implement weekly action plans.

JOBSPECIFIC REQUIREMENTS

• Multiyear leadership experience in premium or highvolume hospitality.
• Financial literacy (labor models, COGS, inventory) and strong communication skills.
• TIPS/ServSafe (or ability to obtain). Nights/weekends/holidays as required.

COMPENSATION & BENEFITS

Compensation

• Salary: $70,000 – $90,000 DOE

Management Benefits

• Health insurance eligibility for fulltime management: pretax employer contribution up to $125 per pay period; medical, dental, vision, and accident plans available
• Paid time off: up to 80 hours PTO accrued per 2,080 hours worked during the first year, up to 120 hours of PTO accrued the second year, and increasing to up to 160 hours per year after 5 years of service; paid sick leave per Colorado law
• Tuition reimbursement up to $1,000 for preapproved, industryrelated coursework
• Catamount Club Employee Benefits

WHY THIS ROLE MATTERS

The GM is the culture engine and accountability hubtranslating brand standards into daily habits that guests feel at the door, at the table, and on the way out.