Lead Associate

ABOUT PRECISION SHOOTING CENTER

Precision Shooting Center is a veteran-owned and operated, next-generation indoor simulation range and firearms training center located in Plymouth, MN. We offer cutting-edge simulator-based shooting experiences, private suites, CQB (close-quarters battle) training areas with modular setups, haptic weapon systems, and immersive scenariosno live firearms or live-fire ranges. Our goal is to deliver a safe, innovative, and fun environment for skill-building, recreational simulation, and professional training for civilians, enthusiasts, and law enforcement. Join us to help launch Minnesota’s premier simulation-focused shooting destination focused on fun, accessibility, and exceptional customer experiences.

POSITION SUMMARY

We’re looking for friendly, customer-service-oriented individuals with prior experience in a guest-facing role (retail, hospitality, entertainment, or similar) who are excited to take on added responsibility and help lead our team. As a Lead Associate, you’ll step in to oversee daily operations when the Manager or Owner is not on-site, ensuring everything runs smoothly while delivering the same outstanding customer service that defines our brand. You’ll greet guests, explain our unique simulator experiences, build excitement for different packages and features, troubleshoot basic issues, promote memberships and add-ons, and keep the facility clean and welcoming. Firearms experience is a bonus but not requiredthe priority is creating positive, memorable interactions that make guests want to come back.

COMPENSATION AND BENEFITS

Salary: $17.50 - $20.50 per hour

Bonus Eligible – Discretionary

401k with matching (vesting per plan schedule)

Medical, Dental, and Vision benefits available

Paid Time Off (PTO) for full-time lead associates

Holiday Pay

CORE RESPONSIBILITIES

• Oversee daily operations of the simulation center when the Manager or Owner is not on-site, monitoring guest flow, team performance, and facility readiness.
• Open and close the facility according to established procedures and protocols.
• Provide guidance and support to Associates to maintain high standards of service, teamwork, and efficiency.
• Greet customers warmly at the front counter and deliver an enthusiastic first impression.
• Handle check-in/check-out for simulator bays, equipment rentals, private sessions, and events; process payments and bookings efficiently.
• Clearly explain Precision Shooting Center’s offerings (simulator experiences, private suites, CQB areas, haptic systems, immersive scenarios) and get guests excited to try different options, packages, and features.
• Assist guests with basic simulator orientation and troubleshoot minor issues (e.g., software glitches, session resets, setup adjustments).
• Promote memberships, additional sessions, events, and upgrades through friendly, natural conversations.
• Address guest and team concerns professionally and promptly.
• Perform regular cleaning and maintenance duties (e.g., light cleaning of common areas, restocking supplies, keeping simulator stations tidy and inviting).
• Collaborate with the Manager and team to ensure smooth operations and consistently high customer satisfaction.
• Ensure safe operation of firearms by students and guests.
• Additional duties as assigned.

REQUIRED QUALIFICATIONS

• Previous experience in a customer-service-based job (e.g., retail, hospitality, front-desk, entertainment venue, or similar guest-facing role).
• Friendly, outgoing personality with a strong focus on customer service and making people feel welcome.
• Strong communication, interpersonal, and organizational skills.
• Ability to work effectively in a team environment, follow instructions, and take initiative in a leadership-support capacity.
• Strong computer skills and willingness to quickly learn new software programs (including simulator management systems like Smokeless Range or similar).
• Enthusiasm for the business and excitement about simulation-based shooting experiences.
• Valid driver’s license and reliable transportation; ability to travel to events such as private parties, trade shows, and gun shows.

PREFERRED QUALIFICATIONS

• High school diploma or equivalent.
• Supervisory or shift-lead experience in a customer-facing environment.
• Experience or familiarity with firearms, shooting sports, or simulation training.
• Experience in entertainment venues, gaming centers, VR/AR setups, or similar fun environments.
• Military or law enforcement background.
• Familiarity with simulator programs (e.g., Smokeless Range or similar systems).
• Experience working for a range.

GENERAL REQUIREMENTS AND WORK CONDITIONS

• Ability to stand for extended periods and lift/carry objects weighing up to 50 lbs (e.g., assisting with equipment or setup).
• Work in an indoor environment with simulator screens, lighting effects, haptic feedback, and audio systems.
• Ability to work at indoor and outdoor events in varying weather conditions.
• Exposure to moderate noise from simulators, group activities, and sound effects; hearing protection may be recommended in certain areas.
• Strict adherence to all facility protocols, safety standards, and operational guidelines.
• Flexibility to work varied schedules, including evenings, weekends, and holidays to match peak customer traffic.
• This is an At-Will employment position.
• Precision Shooting Center is an equal opportunity employer committed to diversity, inclusion, safety, and creating fun, memorable experiences for every guest.

Precision Shooting Center is a veteran-owned and operated, next-generation indoor simulation range and firearms training center located in Plymouth, MN. We offer cutting-edge simulator-based shooting experiences, private suites, CQB (close-quarters battle) training areas with modular setups, haptic weapon systems, and immersive scenariosno live firearms or live-fire ranges. Our goal is to deliver a safe, innovative, and fun environment for skill-building, recreational simulation, and professional training for civilians, enthusiasts, and law enforcement. Join us to help launch Minnesota’s premier simulation-focused shooting destination focused on fun, accessibility, and exceptional customer experiences.