Service Dispatcher

Since 1950, Waterbury has provided exceptional heating and cooling, plumbing, electrical and duct cleaning services to the Sioux Falls area. At Waterbury, we treat our employees like family and customers like friends! Waterbury’s continued success is driven by each and every employee who embodies these thoughts. At Waterbury you will enjoy a flexible, fun work environment where you have coworkers that give their best effort at work each day and will treat you with respect.

POSITION SUMMARY:

As a service dispatcher/receptionist, you will play an essential role as one of the first interactions a customer has with Waterbury. The service receptionist is responsible for answering all incoming calls and either scheduling an appointment or forwarding them to the appropriate department as well as, greeting guests in a kind, professional manner.

PRIMARY RESPONSIBILITIES:

· Greet and assist walk in customers purchase of filters, parts etc.

· Answer phones and transfer – collect information if needed and follow up.

· Work with the Costco and oms system for new purchase of Lennox equipment.

· Assist with imputing information into Service Titan after job is completed.

· Schedule calls in Service Titan and contact customers as needed.

· Assist in dispatching techs to jobs as needed.

· Take information for delivery and follow through with delivery drivers.

· Take payments and call for payments over the phone.

· Contact and schedule annual and bi-annual maintenance contract appointments.

· Keep filters stocked and available for customers.

· Sort and deliver mail.

· Other duties as assigned.

QUALIFICATIONS:

• Excellent communication and interpersonal skills.
• Ability to promote a positive and productive office culture.
  
• Strong attention to detail.
• Ability to multitask with different, and sometimes conflicting, events happening at the same time.
• Ability to handle difficult customers and situations calmly and professionally.
• Ability to organize and prioritize work.
• Proficient in Microsoft Office Products.

EDUCATION/KNOWLEDGE

· High school diploma or equivalent.

· 1-2 years of office/customer service experience required.

As a growing company, we offer some of the best benefits in the industry. Here's some of our favorites:

• Top Compensation Package
  
• 401k w/ Company Match (up to 4%)
• Paid Time Off (2 weeks to start)
  
• Medical Insurance: Health, Dental, Vision
• HSA w/ Company Contribution
• Company Paid Life Insurance
• Company Paid Short-Term Disability
• Voluntary AFLAC Insurance Options
• Employee Assistance Program
• Employee Discount
• Tool Allowance
• Paid Holidays (6)
• Bereavement Pay
• Company Events & Parties
• Advancement and Growth Opportunities

If you are looking for a change and want to grow with an industry leader, we'd love to hear from you!