Snack Shop/Pool Attendant

POSITION SUMMARY

The Snack Shop / Pool Attendant provides friendly, efficient food and beverage service to members and guests at the Club’s snack shop and pool areas. This fast-paced position requires anticipating member needs, preparing and serving food and beverages, operating the NorthStar POS system, maintaining a clean and appealing service area, and supporting beverage-cart coverage as needed. The individual in this role is expected to provide prompt, professional service while following Club standards, food-safety practices, and all applicable alcohol-service laws and policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Member Service & Sales

• Provide immediate, courteous attention to members, guests, and patrons upon arrival.

• Recognize members whenever possible and address them professionally using the appropriate name and title.

• Take food and beverage orders accurately and use suggestive selling when appropriate.

• Check membership information as required and ensure charges are posted to the correct member account.

• Present chits for signature, verify pricing, taxes, and gratuities, and process member and credit-card charges according to Club procedures.

• Thank members and guests for visiting and invite them to return.

Food & Beverage Preparation

• Brew coffee and tea and prepare hot dogs and other approved snack-shop menu items.

• Stock hot dogs, buns, wrappers, condiments, sandwiches, beverages, snacks, and other supplies needed for daily service.

• Maintain product rotation and portion-control practices to minimize food waste.

• Follow all local and state laws and Club policies regarding the service of alcoholic beverages.

• Maintain working knowledge of beer, wine, liquor, and other products offered in the assigned service area.

POS, Cash Handling & Operational Support

• Operate the NorthStar POS system to enter orders, complete chits, and process charges accurately.

• Maintain neat and orderly service and storage areas throughout the shift.

• Assist with distribution of employee meals to Cart Barn staff when assigned.

• Fill in on the beverage cart and safely operate the beverage cart when business needs require.

• Promptly advise Food & Beverage Management of member complaints, service concerns, shortages, or operational issues.

Opening, Closing & Cleanliness

• Maintain the snack shop and pool service areas in a clean, organized, and visually appealing condition.

• Complete opening, restocking, cleaning, and closing duties as assigned by management.

• Maintain a neat, clean, and pressed uniform and meet Club grooming and personal-hygiene standards.

• Follow sanitation, food-safety, workplace-safety, and Club operating procedures at all times.

• Perform other appropriate duties as assigned by management.

QUALIFICATIONS

Education & Experience

• Previous food and beverage, hospitality, snack-bar, pool, or customer-service experience preferred.

• Experience with a point-of-sale system preferred; ability to learn NorthStar POS is required.

• Must be able and willing to work a flexible schedule, including weekends and holidays, based on Club operations.

• Must meet all legal requirements applicable to the service of alcoholic beverages.

Skills & Competencies

• Friendly, outgoing, and service-oriented with the ability to remain calm and professional in a fast-paced environment.

• Strong interpersonal, communication, sales, and multitasking skills.

• Ability to anticipate member needs, prioritize responsibilities, and respond quickly during peak service periods.

• Strong attention to detail and accuracy when entering orders and processing charges.

• Reliable, proactive, team-oriented, and able to support department goals and the Club’s service culture.

• High-energy, positive “can-do” attitude with a professional appearance and demeanor.

PHYSICAL REQUIREMENTS

• Prolonged standing, walking, and periods of stooping or bending throughout the workday.

• Ability to lift and carry up to 50 pounds.

• Ability to work indoors and outdoors, including pool and golf-course service environments and varying weather conditions.

• Ability to safely operate a beverage cart when assigned.