CSR (Remote)

***(Candidates must be able to attend an in-person orientation in Indianapolis)***

Position Description:

As a part of our Expert Recall Customer Care team, you will play an integral part in the communication with customers in a Recall event. This position is in a contact center environment and requires you to be readily available to assist customers via inbound phone calls. This position will be responsible for professionally answering multiple calls for a variety of clients, providing a superior level of customer service and responding professionally, effectively and efficiently throughout the process, while accurately documenting details and notes in the customer database system

What our professionals do to make a difference:

• Provide exceptional customer service at all times over the phone
• strengthen client’s brands by responding to customer inquiries, processing requests, and always striving to surpass expectations
• Update customer database systems by typing record changes, diary note entries, and workflow case to completion, ensuring accuracy of all entries
• Escalate issues to manager as appropriate
• Ensure courteous quality of service on all phone calls
• Ability to multi-task with phone and computer
• Adhere to company policies and responsibly manage time & attendance

REQUIREMENTS:

• High school diploma or GED equivalent, some college course work preferred but not required
• 1+ years of experience in a call/contact center, customer service or related customer-facing role
• Solid verbal communication skills with professional telephone etiquette
• Ability to handle difficult situations professionally and with appropriate patience
• Basic math, reading, writing, organizational skills, and problem-solving capabilities

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.