Customer Service Representative

1. Job Description:

Noble Plastics is looking for a full-time Customer Service Representative with previous sales experience to join our sales team. We are looking for a candidate with strong organizational and communication skills who enjoys interacting with customers and collaborating with the sales team on activities that contribute to meeting company sales goals.

II. Required Skills:

• Proven sales experience, with 3–5 years of experience working with CRM and ERP systems.
• Charismatic and outgoing.
• Good time management.
• Critical thinking and problem-solving ability.
• Excellent interpersonal skills, strong verbal and written communication skills.
• Proficient in Microsoft Office business applications, with advanced computer skills and working knowledge of CRM/ERP software and systems.
• Ability to manage multiple projects and tasks simultaneously.
• Prioritize and organize work to meet agreed upon deadlines.
• Possess good judgment and attention to detail.
• Energetic and positive attitude.

III. Essential Functions:

• Customer Relationship Management- Develop meaningful relationships with customers to encourage trust and loyalty.

  • Manage customers’ communications.

  • Regularly assess customer satisfaction to maximize business retention and development.

  • Identify customer needs as they arise.

  • Manage customer complaints, issues, and support tickets.

  • Communicate scheduling and production updates with customers.

  • Manage the transition of projects (from the sales team) to the service delivery team once purchase orders are received.

• Deals Management- Effectively track sales activities using CRM.

  • Identify opportunities with existing customers.

• Professional Development- Continually strive to improve professional skills.

  • Collaborate with management to identify a meaningful professional development track, and work toward achieving those goals.