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Why Join Reserva Coffee Roasters?
Competitive pay + weekly paycheck
Hourly Pay + Monthly pooled tips $3-$5 per hr. Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.
Discounts on coffee, food, and merchandise
Free monthly coffee bag + free staff beverage
401(k) plan after 1 year of service (age min 21)
Short-term disability insurance
Access to healthcare through ACA
Paycheck advance access
Free tax return preparation
Quarterly performance bonuses + skill-based bonuses
Qualifications and Requirements:
Must hold a valid Food Managers license
3 years - Experience in the specialty coffee, retail, hospitality and/or customer service industries
Must be 18 year or older
Must be willing and able to commit to a minimum employment term of at least one year
Available to work up to 32 hours per week is required
Available to work weekends both Saturday and Sunday
Available to work holidays is required
Available to work day and evening shifts is required
Ability to effectively plan, organize, and set priorities
Obtaining barista certification through SCA is preferred
Must expect to work 4-5 floor shifts per week
Must be willing to work overtime to cover shifts, including evenings and weekends and/or for special events, as well as generally be "on call" during store hours
Must have outstanding customer service skills, and an ability to communicate standards of excellent hospitality to others
Must have demonstrated leadership and managerial abilities, including an ability to effectively delegate tasks
Must be proficient with a computer and a smart phone, familiar and comfortable with Microsoft Office, etc.
Must have excellent time management skills and an ability to handle multiple responsibilities at once
Must be able to lift heavy objects up to 50 lbs. and spend long periods of time on foot
Must have excellent verbal and written communication skills in English
Ability to understand and communicate in Spanish is preferred
Role Summary:
Assistant managers demonstrate outstanding hospitality skills through the execution of high-quality beverages, customer engagement, excellent product knowledge and superior barista skills. Assistant managers supervise staff and set a superior leadership example for fellow employees by following all policies and procedures. Assistant managers assist the Caf Manager with all aspects of the coffee bar’s operations by showing initiative and taking ownership of all areas of the caf, ensuring Reserva Coffee Roasters’ standard of cleanliness and hospitality are met.
Duties and Responsibilities:
Fosters teaming concepts and servant leadership standards
Oversee proper training of caf personnel
Work to strengthen team members knowledge of Reserva Coffee Roasters brand
Train new hires in Reserva Coffee Roasters barista concepts
Teach professional brewing techniques including extraction, pour over, milk steaming, and latte art
Promotes and practices safe work habits, identifies and resolves workplace hazards and documents any incidents or accidents at the store
Be “on-call” to cover shifts for no-call/no-shows, handle emergencies, customer issues
Maintain high quality and consistent product standards
Maintain a clean, organized and well-stocked environment both behind the counter, in storage spaces, and customer areas and when necessary report anything broken, missing, out of stock, etc.
Cup and taste coffee and tea regularly to maintain familiarity with product and quality standards
Stay informed of new coffee availability and attributes
Act as a key player in the caf’s effort to provide amazing customer experiences
Successful completion of daily and long-term checklists, meeting work quality standards set by Caf Manager
Maintain knowledge of new coffees, seasonal items and retail promotions
Communicate important updates to Caf Manager, Senior Baristas and Baristas during shift changes
Perform key-hold responsibilities and follow alarm/security procedures
Make decisions and solve problems while aiming to avoid wasting money or incurring unnecessary costs
Uphold the company’s standards regarding merchandising, inventory and rotation of store products
Responsible for the opening and/or closing of the caf and all associate protocols
Coordinate all communication with Caf Manager
Coach, mentor, and actively train staff as necessary
Ensure adherence to the company’s dress code, as well as all health and safety requirements
Prepare and serve coffee and tea beverages that adhere to company's freshness and quality standards ensuring that they consistently reflect the company's recipe and presentation standards
Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
Educate customers and staff on all coffee and teas carried
Ensure customers are warmly received and welcomed; engage the customer in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks
Respond to questions, orders and concerns with patience, confidence and professionalism
Engage customers about their drink preferences and tailor suggestions accordingly
Facilitate easy dialogue with customers regarding other product offerings, including whole bean, coffee, tea, complimentary food offerings, merchandise, as well as current promotions
Demonstrate initiative with routine tasks
Sample espresso shots when dialing in and regularly throughout the shift at Reserva Coffee Roasters to ensure quality, uphold standards, and keep developing your coffee palate
Support your team in keeping the caf running smoothly and beautifully, including, washing dishes, clearing dishes, sweeping, dusting, mopping, cleaning and organizing condiment station, taking out trash, cleaning restrooms
Delegate baking and kitchen tasks as necessary
All other duties as assigned
Working Conditions
Standing and walking for extended period of time, up to 8-12 hours
Bending, stooping and climbing
Mental and physical dexterity
Unassisted heavy lifting up to 50 lbs.
Repetition or sequence of duties