Job Description
We are looking for a Customer Service Representative to provide high-quality support for conference-related inquiries and service needs in Arlington, Virginia. This is a Contract position suited for someone who communicates clearly, handles customer interactions professionally, and stays organized in a fast-paced environment. The ideal candidate will assist attendees and stakeholders by phone while ensuring accurate information, timely follow-up, and a positive service experience.
Responsibilities:
• Respond to incoming calls and customer questions related to conference services, registration matters, and event support needs.
• Place outbound calls as needed to confirm details, provide updates, and resolve outstanding attendee concerns.
• Enter and update order or registration information accurately within designated systems and records.
• Deliver courteous, solution-focused assistance while addressing issues efficiently and escalating complex matters when appropriate.
• Support conference operations by sharing accurate event information, deadlines, and service options with customers.
• Maintain clear documentation of interactions, requests, and follow-up actions to ensure continuity of service.
• Coordinate with internal teams to help resolve customer requests tied to conference logistics and participation.
• Manage a steady volume of customer contacts while meeting service expectations for responsiveness and accuracy.• Prior experience in customer service or call center support is required.
• Ability to handle inbound and outbound calls with professionalism and confidence.
• Experience entering orders, registrations, or related customer information with a high level of accuracy.
• Strong verbal communication skills and an attentive, customer-focused approach.
• Comfortable managing multiple requests in a fast-moving support environment.
• Skilled in problem-solving and identifying appropriate next steps for customer issues.
• Ability to document interactions clearly and maintain organized records.
