Job Title: Bilingual Customer Service Representatives
Address: Chicago, IL 60631, Onsite
Duration: 6-month Contract-to-Hire
Schedule: Monday–Friday
Responsibilities
- Provide professional and friendly service to customers and business partners.
- Handle escalated service concerns, questions, and requests.
- Support field sales agents with insurance product information.
- Assist with new business, underwriting, claims, and compensation inquiries.
- Provide basic technical support related to systems and access.
- Research issues, identify solutions, and follow through to resolution.
- Navigate insurance products, procedures, and internal systems.
- Meet service and performance goals, including quality, productivity, and customer satisfaction.
- Maintain accurate documentation and complete follow-up activities.
- Work effectively with internal teams and provide feedback on process improvements.
Required Qualifications
- Bilingual proficiency with strong verbal, written, and reading skills.
- Excellent customer service and communication skills.
- Basic computer skills and experience using CRM or database systems.
- Strong problem-solving and organizational skills.
- Ability to remain calm and professional when handling difficult or escalated situations.
- High school diploma or GED required; associate degree preferred.
- 2+ years of contact center or customer service experience preferred.
- Ability to work onsite Monday through Friday and occasional Saturdays.
BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.
