Account Manager Trainee

Summary:

Pacific Landscape fosters strong relationships and makes business decisions that positively impact all we encounter. We are innovative, solutions-oriented, growth-minded, and focused on continual improvement. We perform at the highest level, aspiring toward greatness while maintaining humility. Our team is committed to putting heart, mind, body, and soul into every project.

The Account Manager Trainee is an entry-level, developmental role designed to build the foundational skills needed to succeed as an Account Manager. This position supports customer satisfaction and retention by assisting with client relationships, service coordination, and identifying opportunities for landscape enhancements. The Account Manager Trainee collaborates with all relevant teams and individuals to support high service delivery standards and help meet customer needs and business objectives.

Key Responsibilities

Training & Development

· Participate in structured training focused on account management, operations, and client relations

· Shadow Account Managers and Field Managers to gain knowledge of service delivery and client expectations

· Learn company systems, processes, and service standards

Customer Retention & Support

· Assist in maintaining client relationships and ensuring a high level of customer satisfaction

· Support communication with clients regarding service updates and issue resolution

· Help track and follow up on client requests and concerns

Enhancement Sales Support

· Assist in identifying potential landscape enhancement opportunities

· Support the preparation of proposals and documentation

· Learn the sales process and contribute to achieving team goals

Collaboration

· Work closely with the Field Manager and Account Manager to understand site conditions and service needs

· Participate in property visits and inspections to ensure quality standards are met

· Support coordination to ensure contractual obligations are fulfilled

Customer Interaction

· Attend onsite meetings with Account Managers to observe client interactions

· Maintain accurate records of client communications and activity in CRM systems

Budget & Pricing Support

· Assist in reviewing property budgets and service plans

· Support documentation for pricing updates and client approvals

Qualifications

· Bachelor’s or Associate degree in Horticulture, Landscape Management, Business, or a related field preferred, or equivalent experience

· Entry-level candidates encouraged to apply; internship or related experience is a plus

· Interest in landscape management, customer service, and business development

Skills & Competencies

· Strong communication skills in English (reading, writing, and speaking) are required

· Bilingual (English/Spanish) is a plus

· Proficient in Microsoft Office Suite

· Experience with CRM systems is a plus

· Strong organizational skills with a willingness to learn

· Customer-focused mindset with problem-solving abilities

Physical Requirements & Work Environment

· Ability to stand, walk, bend, kneel, and occasionally lift up to 50 pounds

· Regular exposure to outdoor conditions, including heat, cold, rain, and other environmental elements

Requirements

· Valid driver’s license with an acceptable driving record

· Employment is contingent upon successful completion of a background check and pre-employment drug screening, in accordance with applicable laws

What We Offer

· Paid Time Off

· 401(k) Retirement Plan

· Medical, Dental, and Vision Insurance

· Life Insurance

· Career development and growth opportunities within Pacific Landscape

Additional Information

This job description is not intended to be all-inclusive. Responsibilities may evolve based on business needs.