Clinical Operations Learning and Development Manager

Our Core Values:

The culture at Prism Health North Texas is built on our shared Core Values. We make hiring, firing, promotionand performance review decisions based on these values and behaviors, so it is important that you also share these Core Values:

• We are solution seekers.
• We have a can-do attitude.
• We are mission driven.
• We care about people.

General Description:

The Clinical Operations Learning and Development Manager role oversees the onboarding, training, and development of new clinical (medical and dental) staff. Reporting directly to the Vice President of Human Resources, this position ensures that new employees are effectively integrated into the organization and provided with the tools and knowledge needed for success. The role emphasizes excellence in customer service, efficient use of the Electronic Medical Record (EMR) systemand Compliance Manager System adhering to organizational standards and policies.ResponsibilitiesSpecific Responsibilities of the Job:

• AthenaOne Super User: Serve as the primary instructor for Athena One. Tracks efficiencies to assess employee’s documentation methods to determine if additional training is needed. Provides ongoing support and guidance to staff on system updates and changes.
• New Hire, Internship, and Contract Provider Onboarding: Oversee and coordinate the onboarding process for all newly hired clinical staff, clinical contractors, and clinical interns, including comprehensive orientation to the EMR system, organizational workflows, and policies. Ensure a seamless transition into their roles by delivering tailored onboarding programs.
• Training Development and Delivery: Design curriculums for training programs such as EMR, Leadership, clinical, and customer service focused training programs to utilize during instruction and trainings. Develops Standard Operating Procedures to utilize during training and instruction. Promoting a patient-centered approach in all staff interactions. Collaborate with department leaders to customize training plans to meet the unique needs of various roles.
  • Mentorship and Support:Act as a mentor and resource for new employees throughout their first 90-days, providing guidance and support to help them acclimate to their roles effectively.
  • Interdepartmental Liaison:Facilitate communication between clinical staff, administrative staff, and the Director to identify and address training needs, resolve challenges, and ensure alignment with organizational goals.
  • Performance Evaluations:Arrange skills checks for new hires during their onboarding period, reporting progress to the Director.
  • Training Resources:Assist in the creation, maintenance, and updating of training materials, workflows, and guides, with a focus on EMR usage, customer service protocols, and best practices.
  • Program Monitoring and ImprovementDesigns and applies assessment tools to measure training effectiveness of onboarding and training programs regularly, providing recommendations for enhancements to improve staff readiness and performance.
  • Standards and Compliance:Ensure all onboarding and training materials align with FQHC, regulatory, and accreditation standards. Conduct audits of onboarding records and workflows to maintain accuracy, compliance, and efficiency.
  • Collaboration with Triage Team:Work closely with the phone triage team Supervisor and Clinic Managers to promote consistency in patient communication and adherence to organizational standards for care.
  • Continuous Improvement:Maintains management of training tracking process, enters data, tracks completion and processes communication and certification to recipients. Fosters a culture of learning and continuous improvement within the organization by promoting innovation and encouraging staff to share feedback on training experiences.
  • General Support: Perform other duties asassigned to support organizational goals and initiatives.

Required SkillsRequired Knowledge, Skillsand Abilities:

• Must have excellent verbal and written communication and interpersonal skills with the ability to train and mentor staff effectively.
• Must have expert-level skills in electronic medical record-keeping systems and clinical workflows
• Must be proficient in customer service principles and practices in a healthcare setting
• Mustbe experienced with Word, Excel, and Outlook
• Must possessthe ability to organize, prioritize, and manage multiple responsibilities with minimum supervision.
• Experience in training and staff development preferred.
• Knowledge of healthcare regulations and standards preferred.
• Ability to travel between work sites on an as-needed basis; must maintain reliable transportation, a valid driver’s license, and proof of auto insurance.

Education and Experience:

• Bachelor’sdegree in organizational development, healthcare administration, or related field is required.
• Must have 5 years of experience in a clinical setting, such as community-based healthcare clinics, hospitals, ambulatory care, etc., is required.
• Strong knowledge of EMR systems, Athea One is preferred.
• Certification in EMR training or related fieldis preferred.