Service Manager

Overview

Join Sunstone Property Management as a Service Manager and play a pivotal role in maintaining the exceptional quality of our communities. In this full-time position, you’ll be responsible for overseeing community maintenance, service, and repairs, ensuring a safe and comfortable environment for all residents. Reporting to the Community Director, you’ll support one or multiple locations, leading a team of service professionals and ensuring efficient and effective maintenance operations.

Reports To: Community Manager

FLSA: Exempt

Duties & Responsibilities

Leadership

· Lead and manage the service team, providing guidance, training, and support to ensure high performance and professional development.

· Oversee administrative and maintenance duties, ensuring tasks are completed efficiently and to high standards.

· Foster a positive and collaborative team environment, promoting teamwork and effective communication between the team and Community Director.

Maintenance & Repair

· Responsible for the overall physical condition of the community, including maintenance.

· Respond to resident service requests, performing maintenance or making repairs personally or through site staff, and requesting vendor services when necessary.

· Perform pre-move out and rent-ready inspections, documenting unit condition and appropriate security deposit retention charges for damage beyond ordinary wear and tear.

· Oversee and perform unit turnover work, including minor repairs and vendor service coordination.

· Maintain mechanical equipment and perform preventive maintenance as required.

· Ensure cleanliness of common areas, amenity spaces, clubhouse, lobbies, corridors, elevators, and stairwells.

· Maintain pool and spa water chemistry and filtration systems in accordance with industry standards and health department requirements.

· Manage irrigation and landscape areas, ensuring efficient water management, plant health, and clean appearance of landscape areas, including hardscape and curbing.

· Perform routine inspections of the community and ensure proper operation of building systems.

· Oversee energy demand and consumption for meters.

· Monitor water and electricity usage in common areas to maximize efficiency.

· Obtain vendor bids as requested for repairs and improvements.

· Monitor appliance and equipment warranties to ensure service life.

· Ensure proper use of Personal Protective Equipment and follow all safe work practices.

Administrative

· Maintain accurate records of all maintenance and repair work.

· Complete service requests and follow-up to ensure resident satisfaction.

· Lead in organizing and maintaining inventory of tools, equipment, and supplies.

· Participate in on-call rotation for emergency maintenance requests.

General

· Perform any additional duties assigned by the Community Director or other leadership as needed.

· Conduct all business in accordance with Skyline’s policies and procedures, Fair Housing, Americans with Disabilities

Act, Fair Credit Reporting Act, and all other Federal and State laws.

Experience

• 2+ years’ experience in multifamily maintenance or a similar background required.

Skills

• Strong leadership skills with the ability to manage and motivate a team.
• Knowledge of how to maintain, repair, diagnose, and correctly install or replace equipment and machinery.
• Firm technical knowledge of blueprints, diagrams, mechanical engineering schematics, and electrical diagrams.
• Excellent communication skills to explain technical problems to laypeople.
• Strong knowledge of the industry and the general requirements of different equipment types.
• Precise written communication abilities for filing repair, installation, and maintenance reports.
• Physical stamina to handle complex tools and heavy equipment and move through confined spaces.
• Ability to work with minimal supervision while using technical judgment regarding complex tasks.

Physical

• Ability to lift and carry up to 80 pounds occasionally and 30 pounds frequently.
• Capability to work in various environmental conditions including heat, cold, rain, and snow.
• Frequent standing, walking, bending, and kneeling.
• Ability to climb ladders up to 32 feet and work at heights.
• Manual dexterity to handle tools and perform repairs.

Travel

· Must have a valid U.S. Driver’s License & Automobile Insurance

· Ability to operate company vehicles such as the community golf cart

· May need to utilize personal transportation to inspect apartment community and surrounding neighborhood, make corporate office visits, as well as required on-call travel.

Education

· Must have GED/High School Diploma or better

· Prefer EPA and CPO certification. May be required to obtain within 90 days of employment.

Benefits

• Health, Dental and Vision insurance
• 401(k) Matching
• Life Insurance and Disability Insurance
• Paid Vacation & Sick
• Paid Holidays
• Rental Discount