Company Mission: To be the premier employer for individuals with disabilities.
Title: Customer Service Representative
Brief Description: Manage current customers and the onboarding of new customers. Set up new Customers in SAGE/ NetSuite. Respond to requested changes from the production team and customers.
Essential Duties and Responsibilities:
- Reports to Customer Service Manager to fulfill customer requests
- On-Boarding New Customers after quotes are accepted.
- Assist in setting up incoming and outgoing customer shipments
- Assist Business Development Manager as needed
- Acting liaison between Operations and New Customers.
- Complete Customer required info and surveys
- Provide a high standard of communication
- Reports to Director of Sales and Marketing to fulfill customer requests and day-to-day project/customer service relations.
- Enter in SOs as they arrive, this includes checking multiple customer's portals for it
- Informing customer when items arrive
- Give packing slip to customer if needed
- Inform customers what items we need
- Inform receiving when items are expected to arrive
- Sample pictures of initial build communication with client
- Production Report assistance
- Order Statues
- W/Ds and Pallet counts
- Coordinating shipping dates/times between floor and customer, as needed
- Get BOLS from customer, or find out how customer would like to ship if needed
- Completed BOLS – inform customer when product left
- Follow up with customer issues/discrepancies, as needed
- Customer meetings, prep for customer meetings
- Create purchase orders for customers and have them sign
Secondary Duties and Responsibilities
- Complete Sage and CRM training online.
- Assist in preparing for and attending local business events.
- Participate in events and trade shows as required.
- Tracking of customer accounts in CRM.
Work Conditions:
- Must be willing to work 40 hours per week.
- All work is done primarily in an office environment.
Knowledge, Skills, and Abilities:
- Skill to use a personal computer and various software packages including Microsoft Word, Excel, PowerPoint, Outlook, and Teams
- Skill to communicate clearly and effectively, orally and in writing.
- Skill to research and compile data found on the Internet.
- Ability to maintain a professional, courteous, and helpful manner in dealing with others.
- Ability to work in a team-oriented environment.
- Ability to follow oral and written instructions.
- Ability to establish priorities, work independently, organize and proceed with objectives with minimal supervision.
- Ability to pay attention to detail.
- Ability to establish and maintain an effective working relationship with other employees.
Education/Experience:
- Engage in everyday business tasks.
- High School diploma or GED
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- PTO
- 403B - retirement plan
- Long Term Disability
- Hospital Indemnity
- Legal
- Accident Insurance
- Critical Illness
- Employer paid Life Insurance
- Employer paid Short Term Disability
- Bonus Opportunities
