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Customer Applications Engineer - R&D Liaison

MSR Technology Group

Rochester, MI 48306 • $80,000 to $85,000 / yr • 10/9/2026

Job Description

Job Description
Are you the translator between customer problems and breakthrough products?

Do you enjoy uncovering technical pain points, discussing GD&T with engineers one moment and aligning with purchasing the next? Can you turn feedback into design direction that fuels real innovation? If so, HI-LEX wants to hear from you.

What you’ll do
  • Initiate and sustain proactive outreach to prospects and current customers to highlight HI-LEX’s latest R&D capabilities.
  • Lead technical discovery to understand requirements, constraints, and opportunities for new designs or modifications.
  • Serve as the conduit between customers and HI-LEX engineeringconvert insights into clear, actionable design inputs.
  • Support RFQs by ensuring proposals reflect accurate, complete technical specifications and risks.
  • Develop deep product expertise, including manufacturing processes and material selectionsuch as ultrasonic welding methods and material compatibility considerations.
  • Track competitors and market trends to inform R&D strategy and long-term product roadmaps.
What you’ll bring
  • BS in Mechanical Engineering, Engineering Technology, or related technical field.
  • 3–5 years of experience in product engineering, technical sales, or business development; automotive/manufacturing background preferred.
  • Hands-on familiarity with DFM, FMEA, and GD adept at reading and manipulating 3D models and drawings (open, section, annotate).
  • Outstanding communication and documentation skills; comfortable presenting complex topics to non-technical stakeholders.
  • Microsoft Office proficiency; CRM experience (e.g., Salesforce) strongly preferred.
  • Strength in relationship-building with customer engineering and purchasing teams.
Where and how you’ll work
  • Open seating environment with the flexibility to change locations as needed.
  • Periodic travel by air, car, or train to HI-LEX operations, customers, and suppliers.
Physical aspects of the job
  • Lift up to 20 pounds.
  • Office setting with normal ambient noise from calls, meetings, and conversations.
Core strengths that set you apart
  • Product development mindset and design collaboration.
  • 3D software literacy for effective model reviews.

Ready to be the voice of the customer to engineeringand the face of engineering to the customer? Join HI-LEX and help convert insights into products that solve real-world challenges.