Benefits:- Health stipend
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY: I opened my agency in 2017 after beginning my State Farm career working for another agent. Today, I lead a team of seven professionals with over 30 years of combined insurance experience. As a lifelong resident of Chicago's western suburbs, I have strong ties to the community and take pride in helping local families protect what matters most. Outside of work, I enjoy spending time with my wife Jill, our son, and our bullmastiff, Roscoe!
Our agency offers ongoing training, licensing reimbursement, a health stipend after six months, and flexible hours that support work-life balance. We also enjoy regular team lunches, monthly bonus opportunities, and an environment that encourages personal and professional growth.
Our modern, inviting office has a family-oriented atmosphere built on respect, collaboration, and teamwork. We believe in supporting one another while delivering exceptional service to our customers. I'm looking for someone with strong communication skills, a positive phone presence, organizational abilities, and confidence using technology. If you're motivated, eager to learn, and looking to grow with a supportive team that values both family and community, we'd love to meet you!
ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Rob Emler - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
