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Customer Service Outbound

Kelly Services

Murfreesboro, TN 37129 • 11/7/2026

Customer Service , Professional

Job Description

Job Description

Consumer Affairs Call Center Agent | Support Nissan Customers with Kelly

Are you passionate about helping others and delivering excellent service? Join the Kelly team to support Nissan’s Consumer Affairs, assisting customers with vehicle concerns and ensuring their satisfaction. This is a 100% onsite role based in Murfreesboro, TN.

Compensation & Schedule:

  • $24/hour, plus eligibility for a quarterly bonus of up to $1,500
  • Weekly pay structure
  • Schedule: Monday–Friday, 8-hour shifts with start times varying between 8:00 a.m. and 10:00 a.m. Central Time (shift rotations may be required with advance notice)

Employee Benefits:

  • Competitive pay, with potential for long-term growth within Nissan after one year
  • 16 paid holidays
  • 10–15 days of paid time off
  • Enhanced medical benefits
  • Access to Kelly Perks Discount Program

Responsibilities:

  • Respond to customer inquiries via phone, email, mail, and corporate surveys
  • Resolve vehicle concerns, dealership complaints, warranty and service contract questions
  • Explain service campaigns, recalls, vehicle operation, and warranty policies
  • Accurately document customer concerns, conversations, and follow-up actions
  • Follow up with customers, dealerships, and regional personnel per established procedures
  • Review goodwill requests and communicate decisions in accordance with Nissan policies
  • Coordinate vehicle inspections with dealer technical specialists; update case documentation
  • Research and document buyback requests per Dispute Resolution Team procedures
  • Utilize available resources to address inquiries within company policies and legal requirements
  • Participate in coaching sessions and meet assigned quality and case-management goals

Qualifications:

  • Bachelor’s degree required
  • 1-3 year of customer service experience (automotive industry experience preferred)
  • Must be able to type 40 words per minutes
  • Strong computer skills; comfortable navigating multiple applications
  • Excellent written and verbal communication skills
  • Interest in the automotive industry with strong problem-solving abilities
  • Patience, professionalism, dependability, and attention to detail
  • Ability to multitask, work independently, and collaborate effectively
  • Flexible for shift rotations with advance notice

What’s Next? After applying, candidates whose skills and experience match will be contacted by a recruiter to schedule a phone interview. If this role isn’t a fit, you’ll remain in the Kelly network for future opportunities.

Apply today and start making a difference for Nissan customers!



As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.