The ideal candidate will have strong experience in appeals intake, hearing preparation, case file management, and research support for Administrative Law Judges (ALJs) and a proven ability to analyze complex case information, manage deadlines, and deliver accurate hearing packets and documentation.
Responsibilities:
- Verify incoming appeals for completeness, jurisdiction, timeliness, and compliance with Federal and State noticing deadlines.
- Retrieve and select accurate exhibits and create hearing packets for ALJs to use as exhibits during procedural hearings.
- Enter and maintain case documentation in appropriate repositories and case management systems.
- Assist ALJs with case research, issue identification, and interpretation of procedures under the Administrative Procedures Act.
- Schedule hearings for ALJs and assist customers with elevated docket calls.
- Upload legal decisions and dispositions and coordinate follow-up actions with the department.
- Process requests for postponements, withdrawals, and other party or ALJ requests accurately and on time.
- Research and resolve issues elevated by legal support staff, ALJs, management, or other DES departments; identify and correct errors and virtually print missing documents.
- Elevate appeals to the Board of Appeals as necessary and document actions and notes in the repository.
Required Skills & Qualifications:
- Knowledge of Arizona Public Assistance and Unemployment Insurance law, practices, and procedures.
- Proficiency with Google Workspace (Gmail, Docs, Sheets), Adobe Acrobat, and operating office equipment.
- Experience with case management systems such as APS, Clear2There, Guide mainframe, HEAplus, AZTECS, and CACTUS Portal.
- Strong organization skills to maintain confidential paper and electronic files and handle sensitive data per policy.
- Ability to analyze jurisdiction, identify issues, and register additional issues as needed by reviewing imaging and paper records.
- Effective communication skills in English, including verbal, written, and reading, with internal and external customers and ALJs.
- Ability to manage multiple programs simultaneously, multi-task, and meet legally mandated deadlines with accuracy and speed.
- Customer service competence and interpersonal skills to address complaints and concerns professionally.
Preferred Skills:
- Familiarity with the Administrative Procedures Act and agency administrative hearing processes.
- Experience preparing exhibits and notices from imaging systems for multi-party hearings.
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