We are seeking an experienced Service Manager to oversee daily operations of a busy lawn and outdoor power equipment service department. This position is responsible for managing technicians, coordinating repairs, ensuring customer satisfaction, and maintaining shop efficiency and profitability.
Key Responsibilities:
- Schedule and manage repair work orders, technicians, and service timelines.
- Supervise, train, and evaluate service technicians and shop personnel.
- Oversee equipment diagnostics, repairs, and quality inspections.
- Communicate with customers regarding estimates, repairs, and service updates.
- Manage warranty claims, documentation, and manufacturer requirements.
- Coordinate with parts and sales departments to ensure efficient operations.
- Monitor technician productivity, department performance, and profitability.
- Maintain a safe, clean, and organized shop in compliance with safety regulations.
- Assist with equipment inspections, trade-ins, and seasonal service planning.
Qualifications:
- Previous service management or supervisory experience preferred.
- Knowledge of lawn equipment, tractors, diesel engines, hydraulics, or small-engine repair.
- Strong leadership, organizational, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
