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JOB DUTIES:
• Manage a high volume of emails and incoming calls from customers, ensuring that inquiries are responded to promptly, accurately, and professionally.
• Respond to customer inquiries regarding products, provide quotes and handle order entry.
• Place orders and provide order acknowledgements to customers in an efficient and effective manner.
• Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.
• Work with third-party vendors to ensure that orders are processed and delivered on time.
• Start process for returns and exchanges, ensuring that the customer's needs are met.
• Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
SKILLS & EXPERIENCE:
• Excellent communication and customer service skills are a must. Experience in distribution or manufacturing preferred.
• Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.
• Sound understanding of Microsoft Office applications, including Word, Excel, and Outlook. Ability to multitask within Microsoft Windows.
Della Infotech Inc is in the staffing business for 10 years. Over the years, we have placed hundreds of candidates to various temp and permanent positions with our 50+ happy clients all over US and Canada including Fortune 500 corporations.