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Insurance Customer Service Rep

Humbard Agency, LLC

Overland Park, KS 66213 • $46,800 to $65,000 / yr • 10/10/2026

Job Description

Job Description

Humbard Agency, LLC is proud to represent American Family Insurance, a company that has been serving communities for nearly 100 years. Our mission is centered on helping individuals and families protect their dreams while building financial security for the future. As a local agency, we operate with a close-knit, team-focused environment where collaboration and community involvement are part of daily life. Team members value the opportunity to make a meaningful impact while working in a flexible, family-first environment that encourages both personal and professional growth.

We're seeking a detail-oriented Insurance Customer Service Representativeto support and grow our existing book of business. This role focuses on servicing client accounts, handling policy needs, and identifying opportunities to cross-sell and expand coverage. You will play a key role in maintaining client relationships, resolving issues, and supporting both service and sales efforts. This position is ideal for someone who enjoys problem-solving, working with clients, and contributing to both retention and revenue growth.

  • Hourly base pay of $20 - $22.50 based on experienceplus commission and bonus opportunities
  • Monday-Friday schedule with flexible hours
  • Paid time off, paid holidays, and paid sick leave
  • Work-life balance and flexible scheduling

If you are looking for a role where you can grow your income and career,apply today!

Responsibilities
  • Assist clients with policy questions and service needs
  • Handle inbound and outbound client communication
  • Manage and maintain client accounts
  • Follow up with clients to ensure satisfaction and retention
  • Cross-sell additional coverages to existing clients
  • Support billing inquiries and claims-related questions
Requirements
  • An active Property and Casualty insurance license is a plus, Life License is a plus
  • Licensing Assistance is provided for the right candidate
  • Prior insurance or account management/service experience preferred
  • Strong communication and problem-solving skills
  • Detail-oriented and highly organized
  • Comfortable using technology and agency systems
  • Goal-oriented with a client-focused mindset
  • Honest, patient, and driven attitude
Benefits
  • Paid Time Off (PTO)
  • Flexible Schedule
  • Hands on Training
  • Mon-Fri Schedule
  • Bonus Opportunities
  • Warm Leads Provided
  • Holidays Off
  • Paid Holidays
  • Professional Development
  • Continuing Education Opportunities
  • Ongoing Training Seminars
  • Performance Bonuses
  • Professional Work Environment
  • Paid Sick Leave
  • Licensing Assistance